Senior Manager (RN)

Coordinates patient care services, workflow and activities provided by nursing and support staff in a healthcare clinic setting by providing guidance, support and directions to ensure consistent provision of quality patient care in consideration of the diverse physical, emotional, spiritual and socio-economic needs and beliefs of families and the community in accordance with all Tribal, state, federal and licensing standards and guidelines

ESSENTIAL FUNCTIONS

• Develops and monitors daily staffing levels making adjustments as necessary, makes daily assignments and monitors time records including leave requests and lunch and break time
• Assists in development and implementation of policies and procedures to ensure compliance with all federal, state, licensing and regulatory requirements and practices
• Develops and maintains effective working partnerships with physicians by facilitating appropriate involvement in departmental planning and operations  to ensure a collaborative work environment
• Coordinates patient placement, flow and/or assessment including chart reviews, prioritizing patients by severity, placing patients with requested providers,  monitoring charts lab work and radiology tests  and updates patients regarding waiting times
• Serves as clinical role model, advocate and resource to staff, patients and families
• Develops staffing schedules and supervises work activities of assigned staff to ensure achievement of established goals, objectives and outcomes and assists with performance evaluations
• Provides guidance, mentoring and direction for ongoing staff development
• Performs assessment, intervention, treatment, evaluation and referral as appropriate
• Provides age appropriate nursing care to the episodic, urgent, emergent, acute and/or chronically ill or injured t in a clinic setting
• Provides patient with information and education materials regarding health issues
• Actively participates in a variety of annual health fairs, vision/hearing checks, immunization clinics and wellness screening programs
• Acts as an advocate to community and other interested parties to increase awareness and understanding of clinic objectives, services and goals
• Assists with investigations and follows up on staff and/or patient complaints to ensure timely response and/or appropriate resolution to concerns/issues. 
• Oversees staff competency assessments; documents observations and results; identifies areas of deficiencies
• Participates in a variety of quality improvement programs by monitoring patient charts, testing processes and validating accuracy of patient documentation both electronic and hardcopy.
• Orients staff to clinic policies, procedures and standards to ensure understanding and familiarity in accordance with established requirements and regulations
• Collects and compiles monthly statistical measures; prepares related operational and statistical reports for management to assist in decision making
• Participates in departmental orientation, on the job training and quality improvement programs/initiatives
• Participates in a variety of department and hospital educational programs to maintain current skills and competency levels; identifies and discusses performance or training needs with Chief Nursing Officer
• Performs all duties of Registered Nurse as needed due to staffing needs
• Actively participates/assists during code situations as directed
• Performs all other job related activities as requested\required