What are the responsibilities and job description for the In-Take Clerk position at San Carlos Healthcare Corporation?
Registrars patients upon arrival for appointments; makes clinic appointments for Emergency Department referrals and performs a variety of routine administrative tasks to provide for efficient and courteous operations.
ESSENTIAL FUNCTIONS:
- Greets all patients, verifies appointment information, provides directions and responds to inquiries as appropriate
- Interviews patient and/or family member to determine primary visit purpose
- Verifies insurance information, eligibility and benefit coverage
- Reviews patient registration information for updates and/or changes to primary and secondary insurance coverage to ensure accuracy of billing
- Greets and screens all visitors and telephone calls; determines purpose of visit/question and routes appropriately
- Makes primary clinic appointments for Emergency Department referrals
- Updates and amends electronic records as requested
- Answer incoming telephone calls; provide basic information, take messages, establish or confirm appointments.
- Maintains and protects private information in compliance with HIPAA.
- Adheres to departmental and organization rules and local, state and federal laws and regulations.
- Participates in departmental orientation, on the job training and quality assurance programs/initiatives
- Regularly participates in trainings and education activities to improve knowledge and skills.
- Serves as a liaison between departments, such as emergency room, Inpatient, Case Management and Social Services, and Specialty clinics.
- Responsible for entering information needed for scheduling in the electronic medical record
- Performs other duties as assigned.