What are the responsibilities and job description for the Community Manager position at SAMY?
ABOUT SAMY
SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15 offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.
MISSION
Manage and grow brand communities under a social-first approach, turning strategy into active, relevant conversations aligned with each account’s tone. This is an operational profile with strong judgment, supporting the Social Media Manager and strengthening community quality through insights and metrics.
JOB FUNCTIONS
Support monthly content planning alongside the Social Media Manager.
Provide community insights to optimize the content calendar and copy.
Identify relevant conversational and cultural opportunities.
Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms as required.
Publish content considering each platform’s format, timing, and dynamics.
Ensure tone consistency and overall profile organization across channels.
Manage messages, comments, and mentions with agility and sound judgment.
Develop and update response guidelines aligned with the brand voice.
Execute outreach actions to amplify conversations when relevant.
Monitor brand sentiment and ongoing conversations.
Support reporting through clear analysis of engagement and community metrics.
Identify alerts and opportunities for continuous improvement in digital management.
SKILLS REQUIREMENTS
Experience managing brand communities and monitoring interactions with good judgment.
Deep understanding of the dynamics, formats, and best practices of major social media platforms.
Excellent writing skills and ability to adapt tone according to the brand’s identity.
Understanding of key engagement metrics and sentiment analysis to optimize strategy.
Proficiency with social media management and monitoring tools; basic knowledge of mobile-first content creation.
Ability to adapt content to short-form video formats (Reels, TikTok, Shorts) with a practical, proactive, and creative approach.
Intermediate level of English.
CULTURAL FIT
If you are kind, collaborative and driven by excellence, you will thrive here. We work without silos or egos, we give sharp feedback, and we execute with precision towards shared goals. If you take ownership of your decisions, your performance and your results, this is your place.
BENEFITS
Work with top global brands.
Be part of a creative, ambitious, and passionate team.
Location: Calle 19 B # 84 17, Torre over.
International company.
Your birthday off.
Hybrid work.