What are the responsibilities and job description for the Junior Account Manager position at Samsung SDI America Inc.?
JOB SUMMARY
This position is responsible to proactively manage the daily inside sales tasks working closely with the commercial sales team to allow the Account Managers of Samsung SDI America to focus more time with customers. The position (i) supports sales and business development from a commercial standpoint to achieve order intake and revenue objectives for the region, (ii) provides support to improve customer and internal cross functional department satisfaction, (iii) coordinates internally for accurate sales metric tracking, reporting and approvals, (iv) supports sales forecasting, business planning, and long term strategic planning, (v) interfaces with internal and customer supply chain teams to ensure sales shipments arrive on-time and without issue.
ESSENTIAL ROLES AND RESPONSIBILITIES
(i) Weekly collection of customer releases / call offs from customer portals
(ii) Weekly entry of SDIA sales volume and revenue estimates into revenue reporting file
(iii) Maintain price history tracking file for all customers (Prices to be provided by KAM’s)
(iv) Maintain Purchase Order (PO) tracking file (PO’s to be checked and provided by KAM’s)
(v) Maintain and update weekly revenue file, including those used for weekly/monthly reporting
(vi) Maintain and send Sales month end closing report
(vii) Coordinate internal and external meetings and events (confirm in person if necessary)
(viii) Support and maintain CRM / man-mapping files, shared drives
(ix) Identify opportunities to improve sales processes and tracking files
(x) Support KAM’s to investigate competitor and customer activities, strategies and profiles
(xi) Lead the resolution of outstanding delivery and Accounts Receivable issues
REQUIREMENTS
Qualifications:
- BS, Engineering or Business degree
- 0 to 3 years of experience in the automotive industry
- Must have unrestricted authorization to work in the United States and a driver's license.
Required Skills:
- Must be able to establish and grow strong relationships with internal partners, built on trust
- Ability to coordinate and interact with partners in a cross-functional organization
- Must have excellent written and verbal communications skills
- Exceptional relationship skills
- Strong organizational and multi-tasking skills, with a high level of accuracy and integrity
- MS Excel expert with full proficiency in MS Office & CRM tools
- Knowledge of automotive industry transactions and customer protocols
Preferred Qualifications:
- 3 years automotive inside sales experience
- Experience in global organizations
- Experience in automotive logistics, supply chain, sales forecasting, reporting and budgeting, near and long-term (revenue and strategic planning)
- Understanding of automotive B2B sales process
INTERNAL TRAINING REQUIREMENTS
- Quality Policy
- Health & Safety Orientation
- Quality Objectives
- New Hire or New Position Orientation
- Environmental Policy Statement
- Samsung Philosophy and Values
QUALITY ASSURANCE REQUIREMENTS
- Comply with requirements of the Quality Operating System (QOS) in accordance with ISO 9001:2008
- Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
- Initiate preventative and continuous improvement actions relating to product, process and quality systems
HEALTH & SAFETY REQUIREMENTS
- Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
- Use of appropriate personal protective equipment (PPE) and safety systems
- Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures
- Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
- Assist with the preparation of risk assessments
- Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor
- Report OH&S problems
- Report workplace hazards to the supervisor as soon as possible after they occur
- Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident
- Lead incident investigations and implement corrective actions
- Complete monthly H&S inspections