Site IT Administrator (Bilingual – Korean/English)

SAMSUNG E&A AMERICA CONSTRUCTION, LLC

JOB DESCRIPTION

JOB TITLE: Site IT Administrator (Bilingual – Korean/English)

DEPARTMENT: Field Administration Team

REPORTS TO: Field Administration Manager, Project Manager, Project Director

LOCATION: Taylor, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Site IT Administrator supports day-to-day IT operations for Samsung E&A’s U.S. construction site office. This role is responsible for helping employees work efficiently by providing end-user support, maintaining site IT assets and systems, and coordinating with both the client’s IT organization and Samsung E&A headquarters.

This position works in a hybrid IT environment that relies on client-provided network, security, and IT resources while also supporting access to Samsung E&A internal systems. The role supports approximately 100 employees today, with potential growth to 200 employees or more.

• Provide daily IT support for desktops, printers, mobile devices, meeting room equipment, and other end-user technology
• Serve as the primary liaison with the client's IT department regarding network access, asset usage, connectivity, system permissions and technial requirements.
• Set up and configure computers, peripherals, software, and user workstations for new hires and existing employees
• Assist employees with access to company systems, shared resources, collaboration platforms, and business applications.
• Troubleshoot hardware, software, connectivity, and access issues in a timely manner
• Coordinate firewall opening requests, network access, and system connectivity with the client’s IT team and Samsung E&A headquarters
• Manage company IT assets, client-provided devices, inventory records, and equipment assignments
• Support software installation, updates, licensing, and user access requests
• Assist with server, network, storage, backup, and shared office technology administration as needed
• Maintain compliance with company policies, client security requirements, and site procedures
• Respond to user service requests and technical issues while maintaining proper tracking and follow-up.
• Document IT issues, asset records, support activities, and technical procedures
• Coordinate with vendors and service providers for repairs, equipment delivery, telecom, and other IT-related services
• Support office expansions, workstation moves, and other site operational IT needs
• Report, escalate, and document IT security concerns, incidents, or policy exceptions as required
• Promote good IT practices among users, including secure use of company assets and systems
• Identify recurring technical issues and recommend preventive or efficiency-focused improvements
• Perform other IT-related duties as assigned
• Support general site office operations and administrative coordination, as needed, in addition to core IT responsibilities

Qualification/Requirement

• Must be eligible to work in the US legally without visa sponsorship
• BA/BS degree or equivalent practical experience of related field
• At least 3 years of experience in IT support, systems administration, infrastructure support, or a related role
• (Equivalent combination of education, technical training, and relevant work experience may be considered)
• Proficiency in English and Korean (speaking, writing, reading).
• Experience supporting multi-user office environments required
• Strong knowledge of Windows-based environments, Microsoft 365, printers, standard business applications, and end-user support
• Working knowledge of networking, VPN, Wi-Fi, firewall coordination, and general infrastructure support
• Experience with asset management, software licensing, and user account administration
• Strong communication, coordination, troubleshooting, and organizational skills
• Ability to work independently in a fast-paced site environment

Desirable/Preferred Skills

• Experience working in large-scale industrial construction projects (> $50M)
• Experience in construction site, project-based, industrial, or client-controlled IT environments preferred
• Familiarity with Korean corporate culture and multi-national project environments
• Exposure to general affairs operations including housing, transportation, and logistics
• International and multi-cultural experience a plus

(Additional)

• A person who has no difficulty commuting to and from the field office
• A person who can work overtime if necessary for job performance
• A person who can work on weekends if required

Physical requirements

Could be occasionally lifting 20-50 pounds on the job (1-32%)