What are the responsibilities and job description for the Registration/Reception -- Patient Accounts position at Samaritan Hospital?
Full Time
Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner.
Role qualifications:
Education
- High School graduate
Experience
- Customer service/Operator operations experience preferred
Licenses/Certificate
- None
Position Responsibilities:
- Answer Operator phones and direct calls to the appropriate offices.
- Print receipts and post payments to the correct accounts for all money received.
- Balance cash drawer daily and prepare daily deposits.
- Apply employee discounts and payroll deductions on patient accounts
- Answer patient questions regarding bills and direct them to appropriate staff
- Send invoices to doctors and other businesses for central supply and pharmacy
- Collect, post/apply, and deposit all general ledger payments
- Work holiday rotation and cover evening/weekend as needed
- Perform other duties as directed by the director
- Balance change bag in safe and weekend cash drawer
- Scan and Index all payments and correspondence received
- Enters complete and accurate information on the admission demographic record, during patient registration
- Obtains signatures on medical and financial documents
- Check insurance eligibility on each registration
- Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room)
- Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
- Prepare morning census and complete necessary paperwork on weekends
- Secure and lock hospital doors after day & weekend shifts
Essential skills and experience:
- Customer service experience
- Excellent interpersonal and communication skills
- Strong team player
- Patient Registration
- Time management
- Basic computer proficiency
- Ability to organize and manage multiple priorities