What are the responsibilities and job description for the RECEPTIONIST - Total Family Health Care position at Samaritan Hospital?
Full Time
Position summary: The receptionist greets and schedules patients, answers telephones, collects patient data and payments and various other general office duties as assigned.
General purpose: Performs various front office duties
Role qualifications:
Education
- High School diploma or its equivalent.
Experience
Licenses/Certificate
- Must maintain current BCLS.
- Must attend inservices and staff meetings.
Position responsibilities:
- Greet all patients and visitors courteously and kindly.
- Answer incoming telephone calls and schedule appointments or create telephone messages according to clinic guidelines.
- Insure that all information is updated in the computer at each visit.
- Obtain copies of insurance cards. Inform the patient of their financial responsibility if we are not a provider for their insurance. Verify that we are the patient’s primary care physicians if they belong to an HMO.
- Verify Medicaid eligibility prior to the patient appointment
- Collect and post copays at time of service and collect other patient payments as received. Run daily balance report and create deposit
- Be familiar with patient financial assistance and payment plan guidelines and educate and assist patients with this as needed.
- Maintain all medical records insuring patient confidentiality.
- Assist patients with referrals to other physicians or for testing.
- Obtain insurance precertification as needed for testing or referrals
- Proper retrieval of medical records to / from other providers.
- Maintain a good public image of the clinic when answering the phone and directing phone calls.
- Work with Clinic Manager to maintain a proper level of office supplies.
- Other various general office duties as assigned by the office manager.
Essential skills and experience:
- Must have the ability to type and use appropriate office equipment.
- Must be able to use a personal computer for scheduling and retrieving of patient information.
- Must be able to read and interpret components of medical charts.
- Must be able to speak effectively to individuals. Employee is regularly required to talk and hear.
- Specific vision abilities require close vision.