Care Coordinator - Total Family Health Care

Full Time M-F

Position summary: The Patient Care Coordinator works directly with the patient to schedule follow up appointments and referral appointments, insure that patient’s insurance and contact information if up to date, return calls to patients for appointment scheduling and non-clinical information and perform precertification on patient’s insurance for diagnostic imaging and other testing.

General purpose: Performs various care coordinator duties to insure consistency and seamlessness for patients.

Role qualifications:

Education

• High School diploma or its equivalent.

Experience

• Previous medical office experience preferable.

Licenses/Certificate

• Must maintain current BCLS.
• Must attend in-services and staff meetings.

Position responsibilities:

• Greet all patients and visitors courteously and kindly.
• Answer incoming telephone calls and schedule appointments or create telephone messages according to clinic guidelines.
• Insure that all information is updated in the computer at the conclusion of each visit.
• Obtain copies of insurance cards. Inform the patient of their financial responsibility if we are not a provider for their insurance. Verify that we are the patient’s primary care physicians if they belong to an HMO.
• Verify Medicaid eligibility prior to the patient appointment.
• Be familiar with patient financial assistance and payment plan guidelines and educate and assist patients with this as needed.
• Maintain all medical records insuring patient confidentiality.
• Assist patients with referrals to other physicians or for testing.
• Obtain insurance precertification as needed for testing or referrals
• Proper retrieval of medical records to / from other providers.
• Maintain a good public image of the clinic when answering the phone.
• Other various general office duties as assigned by the office manager.

Essential skills and experience:

• Must have the ability to type and use appropriate office equipment.
• Must be able to use a personal computer for scheduling and retrieving of patient information.
• Must be able to read and interpret components of medical charts.