Database Coordinator

Provides professional and timely response to donors’ questions, requests for information, changes regarding donations and donor records; creates and issues donation acknowledgements and correspondence with attention to accuracy and detail; performs accurate and timely entry of donations, donor record updates ,and information maintenance in constituent relation management database; creates various complex queries and reports and is responsible for accuracy and follow through of assigned projects; performs donor and prospect research, utilizing a variety of web based sources.

Key Responsibilities:

• Processes the daily mail donations, special donations, workplace donations, and matching gift donations for the Area Command; prepares new donor accounts in Interchange as needed; updates new donor accounts as needed including any enrollment into Army of Hope; allocates donations to appropriate accounts and balances account; enters donations in donor records database and generates donation reports; submits donations and reports to the Finance Department for further processing.
• Monitors and verifies daily bank update transmissions and lock box transactions; research, troubleshoots, and resolves data transmission errors.
• Prepares all acknowledgement letters for donors at major giving level ($1,000K) and above; places letters in manager folders for signature; once signed, mails letters; Prepares special acknowledgement letters including for DAF, QCD, stock, in-kind, United Way, workplace campaigns, etc.
• Receives reviews and verifies information for data entry into the database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information; works with fundraising staff to trouble shoot areas needing resolution.
• Ensures all data functions are performed in an accurate, complete and timely manner; ensures compliance with established deadlines and operational procedures; ensures the confidentiality and integrity of donor information and contributions.
• Performs donor and prospect research, utilizing a variety of web-based source; provides summaries of data and reports to staff as requested.
• Accurately processes all donor acknowledgements with attention to maintaining a high quality of workmanship that individually recognizes and properly thanks each donor for their support; according to established best practices, completes and mails communications within specified timelines. (order changed)

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to sort and file documents alphabetically and numerically.
• Ability to enter data into a computer with a high rate of accuracy in a timely manner.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.
• Paid Time Off

Education and Experience:

Associate degree from accredited college and university in business administration, communications, or related field required, bachelor’s degree in these fields preferred.

and

Five to six years donor database management experience,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:
None

Equal Opportunity Employer: Veterans | Disabled