Database Coordinator

ABOUT THIS OPPORTUNITY:

Provides professional and timely response to donors’ questions, requests for information, changes regarding donations and donor records; creates and issues donation acknowledgements and correspondence with attention to accuracy and detail; performs accurate and timely entry of donations, donor record updates ,and information maintenance in constituent relation management database; creates various complex queries and reports and is responsible for accuracy and follow through of assigned projects; performs donor and prospect research, utilizing a variety of web based sources.

Key Responsibilities:

• Processes the daily mail donations, special donations, workplace donations, and matching gift donations for the Area Command; prepares new donor accounts in Interchange as needed; updates new donor accounts as needed including any enrollment into Army of Hope; allocates donations to appropriate accounts and balances account; enters donations in donor records database and generates donation reports; submits donations and reports to the Finance Department for further processing.
• Monitors and verifies daily bank update transmissions and lock box transactions; research, troubleshoots, and resolves data transmission errors. 
• Prepares all acknowledgement letters for donors at major giving level ($1,000K) and above; places letters in manager folders for signature; once signed, mails letters; Prepares special acknowledgement letters including for DAF, QCD, stock, in-kind, United Way, workplace campaigns, etc.
• Receives reviews and verifies information for data entry into the database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information; works with fundraising staff to trouble shoot areas needing resolution.
• Ensures all data functions are performed in an accurate, complete and timely manner; ensures compliance with established deadlines and operational procedures; ensures the confidentiality and integrity of donor information and contributions. 
• Performs donor and prospect research, utilizing a variety of web-based source; provides summaries of data and reports to staff as requested.
• Accurately processes all donor acknowledgements with attention to maintaining a high quality of workmanship that individually recognizes and properly thanks each donor for their support; according to established best practices, completes and mails communications within specified timelines.  (order changed)

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to sort and file documents alphabetically and numerically.
• Ability to enter data into a computer with a high rate of accuracy in a timely manner.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. 

Employee Benefits:

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.
• Paid Time Off

WHAT WE ARE LOOKING FOR IIN YOU:

Education and Experience:

• Associate degree from accredited college and university in business administration, communications, or related field required, bachelor’s degree in these fields preferred.
• and
• Five to six years donor database management experience,
• or
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• None

Equal Opportunity Employer: Veterans | Disabled