What are the responsibilities and job description for the Customer Success Specialist position at SALT?
Customer Success Specialist – Cannabis FinTech | Miami (Onsite)
Passionate about the cannabis industry and helping dispensaries succeed?
Join SALT, a leading Cannabis FinTech company powering compliant payment solutions for 2,000 dispensaries nationwide. We’re hiring a Customer Success Specialist to work 100% onsite at our Miami headquarters and become a trusted partner to cannabis merchants from day one.
$45,000-$50,000 year | 100% Insurance Covered | Annual Bonus | Unlimited PTO
- Lead virtual product demos for cannabis merchants, ensuring they fully understand payment workflows, reporting features, and merchant portal.
- Guide and support new customers through the onboarding process and training sessions to educate customers on features, functionalities, and best practices of our payment processing services.
- Serve as the primary point of contact for ongoing customer support, troubleshooting issues quickly and calmly in a high-volume environment
- Proactively monitor accounts to drive strong customer retention, identifying risks early and recommending solutions
- Act as a problem-solver and advocate for merchants by coordinating with internal sales, operations, and technical teams
- Build trusted relationships with cannabis operators by understanding their business needs, pain points, and growth goals
- Gather merchant feedback and share insights to improve products and processes across the cannabis payments platform
What We’re Looking For
- 2 years of experience in customer success, account management, or a client-facing role
- Experience or interest in fintech, payments, SaaS, or regulated industries like cannabis
- Strong communication skills and confidence leading onboarding calls and demo presentations
- Ability to manage multiple accounts while staying organized and detail-oriented
- A proactive mindset focused on client outcomes, value delivery, and retention
Compensation & Perks
- 💰 Pay: $45,000–$50,000 Plus 15% Annual Bonus
- 100% company-paid medical, dental, and vision
- Unlimited PTO
- Annual merit increases
- 401(k)
- Career ladder & growth opportunities in a scaling fintech organization
- 100% onsite role at our Miami headquarters
Company Website: www.saltmoney.com
Salary : $45,000 - $50,000