Social Services Manager (Guardians)

Definition: Under general supervision from the Social Services Director, the Guardianship Supervisor provides leadership, oversight, and support to the Guardianship team while maintaining a small caseload.  This working supervisor ensures that all fiduciary and guardianship responsibilities are carried out in accordance with SRPMIC Tribal Court mandates and departmental standards. The role combines supervisory duties with direct service delivery, promoting culturally responsive, trauma-informed care for vulnerable individuals under guardianship. This job class is treated as FLSA Exempt.

Essential Functions:  Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.1) Supervision, Mentoring, Training & Leadership: Supervises program staff the following areas that include, but are not limited to, scheduling work hours, job duties, staff coverage (leave and training), timecards and payroll, and annual job performance evaluations. 

• Provide day-to-day leadership, supervision, guidance, training, and mentorship to Guardianship staff.
• Review and approve case plans, court reports, and documentation to ensure compliance and quality.
• Conduct regular team meetings and case staffing to support collaborative problem-solving.
• Monitor caseload distribution and assist with workload balancing.
• Serve as liaison between the Guardianship team and other Tribal departments, legal entities, and external agencies. 
• Assigns, coordinates, schedules and reviews work of staff.

2) Direct Service: At the discretion of the Social Services Director, provides the following services:

• Carry a caseload at minimum of 1–6 Wards, performing all duties outlined in the Guardian role including intake, assessment, care coordination, advocacy, and documentation.
• Conduct quarterly visits and maintain ongoing communication with Wards, residential staff, and family members.
• Coordinate medical reviews, service referrals, and crisis interventions as needed.
• Ensure timely and accurate documentation in case management systems.

3) Oversight & Compliance: Utilizes the consultation and collaborative team processes in providing coordination of care for clients and improving clinical and administrative operational processes. 

• Plans, organizes and oversees the daily operations of assigned programs.
• Ensure all guardianship activities are conducted in accordance with SRPMIC Tribal Court orders, legal standards, and fiduciary responsibilities.
• Collaborate with the Public Fiduciary-Conservatorship and Finance Department to monitor Ward entitlements and financial obligations.
• Review and submit required reports to the Tribal Court and maintain strict confidentiality of all Ward-related information. 
• Complies with Social Services Quality Assurance reviews for effectiveness, efficiency and compliance.
• Provides periodic narrative and data reports as required by funding agencies and tribal authorities. 
• Ensures training is provided in compliance with program accountability measures and oversees staff adherence to procedures. 

4) Interdepartmental Collaboration:   

• Foster strong working relationships with Social Services, Senior Services, HHS medical and behavioral health divisions, and other relevant entities.
• Promote integrated care strategies and culturally grounded practices across departments.

5) Program Documentation & Reporting: Collects, analyzes and reports data (utilizing the specified data management system).

• Generates reports, letters, brochures, flyers, and all outgoing correspondence for the program.
• Completes documentation monitoring and compliance to include adherence to standards, timelines, and admission/discharge review.
• Conducts documentation audits for all assigned staff on a biweekly basis.  Reviews those findings with employees and ensures employees are compliant with documentation standards.

6) Service Problem Resolution:  Initially meets with clients on an informal basis to address complaints.

• Works to resolve issues in a timely manner.
• Submits reports on findings and actions and/or recommendations.
• Works continuously to ensure client rights, the provision of quality service as well as the confidentiality of all client information through all program services.

7) Emergency On-Call:  Provides on-call supervision 24 hours per day, 7 days per week, for staff and services as assigned.

8) Miscellaneous:  Performs other job-related duties as assigned to maintain and enhance program and departmental operation.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history, government and the needs of the families of the Salt River Pima-Maricopa Indian Community.
• Knowledge of federal, state and tribal laws regarding privacy and confidentiality in regard to client records and information.
• Knowledge of federal, state and tribal laws regarding client rights, legal guardianship, and involuntary mental health commitments.
• Knowledge of case management concepts and practices, crisis intervention methods, behavioral problems and serious, often chronic, mental illness and substance abuse.
• Knowledge of program evaluation, data collection and assessment.

• Skill in in crisis intervention, advocacy, and integrated care coordination.
• Skill with leadership, conflict resolution, workflow management, employee development and training.
• Skill assessing client needs, interviewing wards under stressful situations and identifying resources and services available to meet needs.
• Skill in documentation, report writing, and case management software.
• Skill with the supervision of staff regarding case load management and development of services.
• Skill maintaining client records including progress notes, case staffing summaries, discharge summaries and other appropriate paperwork.
• Skill establishing and maintaining effective working relationships with the clients, law enforcement personnel, court staff, tribal officials, various service providers, Community Members, SRPMIC staff, and representatives of resource agencies.
• Skill using the personal computer and related software, including MS Office.

• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain accurate record keeping systems and procedures including computerized record keeping.
• Ability to make home visits and provide alternative solutions for family services needed.
• Ability to work with a variety of staff members in a team approach to service delivery.
• Ability to operate a variety of standard office equipment including copiers, FAX machines and personal computers.

Education & Experience: Bachelor’s degree in social work, counseling, clinical psychology, gerontology, or a closely related required.  Master’s degree preferred.

• Minimum of four (4) years of experience in guardianship, case management, or social services, including at least 1 year in a supervisory or leadership role.  Fiduciary experience is highly preferred.

Equivalency: Any equivalent combination of experience that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position. 

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Due to the confidential and sensitive nature of this position, the successful completion of an extensive background investigation is required.
• May be required to travel.
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X. “Investigation of Persons Working With Children”.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 
1) attach to application
2) email to HRRecruitment@srpmic-nsn.gov
3) fax (480) 362-5860
4) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salary : $83,237 - $114,456