Specialist, Facilities Customer Service

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

The Customer Services Fix It Specialist is responsible for managing and supporting the Facilities Department's computerized maintenance management system (CMMS), ensuring accurate asset data, preventive maintenance scheduling, and system functionality. This role serves as the primary point of contact for work order intake and coordination, provides exceptional customer service to campus stakeholders, and supports Facilities staff through training, technical assistance, and process improvement initiatives. The position also oversees department mobile device administration, vendor coordination, reporting, and documentation while serving as a key liaison between Facilities, Information Technology, vendors, and campus customers. This role contributes to the efficient operation of Facilities services by maintaining reliable systems, supporting end users, and ensuring timely resolution of maintenance requests.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Basic MS Office, particularly Excel, Word, Outlook and general knowledge of Computerized Maintenance Management Systems (CMMS), or similar database systems to track work orders.
• Research, analytical and problem-solving skills.
• Ability to maintain privacy and a high degree of confidentiality and discretion of SLCC records.
• Excellent problem-solving, interpersonal, and customer service skills.
• Ability to collaborate and work effectively across multiple campus departments and organizations.
• Ability to independently organize and prioritize work across multiple assignments.
• Computer, data entry skills, and ability to learn new computer software.
• Familiar with SLCC campuses.
• Troubleshoot and research problems.
• Ability to handle multiple assignments and maintain data accuracy.
• Communication skills including written and verbal.
• Ability to be self-motivated and a self-starter.
• Ability to work with a team or independently and complete time sensitive work.
• Ability to learn, teach, and train.
• Knowledge of and ability to adhere to policies and procedures.
• Organizational skills with attention to detail.
• Ability to working effectively under pressure, with multiple deadlines and changing priorities.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
  
  

Minimum Qualifications

• High school diploma.
• Two (2) - Five (5) years of experience.
• Equivalent combo of education & experience requirement.
• Valid Utah Driver’s License.
  
  

Preferred Qualifications

• Associate's degree.
• Experience working in a support role in a higher education facilities management environment.
• Experience with CMMS systems.
  
  

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

• More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
• Find our Total Compensation Estimator here:
  
  

https://i.slcc.edu/culture/hr/calc.aspx

01

Do you have a High school diploma or equivalent?

• Yes
• No
  
  

02

How many years of experience do you have?

• 0-1
• 2-3
• 3-4
• 4-5
• 5
  
  

03

Do you have a valid Utah Driver’s License?

• Yes
• No
• Required Question