Operations Manager

Salon & Spa Operations Manager

Location: LANPHIER DAY SPA, Darien

Type: Full-Time

Availability: Weekend availability (Saturday or Sunday) required

Salary: Competitive compensation based on experience.

Experience: 1-3 years in salon/spa management or administrative roles preferred

About Us:

We are an established salon and spa with 35 years of excellence serving our community, known for our exceptional service and deeply loyal customer base. We've built our reputation on consistent quality and genuine relationships. We're seeking a highly organized and detail-oriented professional to join our leadership team as Salon & Spa Operations Manager, working closely with the President and Manager to ensure exceptional daily operations while maintaining the high standards our clients have trusted for over three decades.

Job Overview:

The Operations Manager will play a pivotal role in the efficient functioning of our salon and spa. You will oversee administrative tasks, support operational procedures, and ensure our team consistently delivers the highest standards of service and presentation. This role requires excellent communication skills, strong organizational abilities, and keen attention to detail in a fast-paced environment.

Responsibilities:

Customer Experience & Standards

• Serve as the face of the salon and spa, setting and maintaining high standards for customer service, retail sales, and presentation.
• Ensure retail areas and front desk are always presentable, stocked, and organized.
• Assist with client bookings and appointments using salon software.

Team Leadership & Supervision

• Oversee daily operations, ensuring all team members are on task and meeting goals.
• Manage and delegate tasks to front desk team members.
• Supervise schedules of hair assistants and housekeepers.
• Provide clear daily task lists for team members.

Administrative & Operational Excellence

• Maintain effective communication with President and Manager to ensure smooth collaboration.
• Address operational issues proactively.
• Continuously improve overall efficiency of salon and spa operations.

Qualifications

Required:

• 2-3 years' experience in salon/spa management, operations, or administrative roles.
• Strong customer service skills with professional demeanor.
• Excellent organizational skills with high attention to detail.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Weekend availability (Saturday or Sunday).
• Ability to work independently and collaboratively.

Preferred:

• Knowledge of salon booking software.
• Experience with inventory management.
• Diplomatic conflict resolution skills.

Why Join Us:

• Stability & Growth: Full-time, long-term position in a well-established business with opportunities for professional development.
• Collaborative Culture: Work directly with leadership in a supportive, team-oriented environment that values excellence.
• Performance Rewards: Earn bonuses, commissions, and recognition for outstanding contributions.
• Benefits Package:
• 401(k) plan for your financial future.
• Exclusive discounts on premium salon and spa services.
• Access to high-quality professional products.
• Make an Impact: Play a key role in maintaining and elevating the standards our clients have come to expect.

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

How to Apply:

If this description aligns with your personality and passion, we would love to hear from you. Please submit your resume and cover letter, and let's connect

We look forward to hearing from you

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 25 – 45 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $25