CUSTOMER SERVICE FINANCIAL REP | Patient Financial

Salina Regional Health Center

CUSTOMER SERVICE FINANCIAL REPRESENTATIVE

POSITION SUMMARY
Handles all inquiries and/or complaints to the Patient Financial Services department regarding a patient's account. This includes but is not limited to explaining the current status of patients accounts, setting up payment arrangements, mailing out itemized bills, and rebilling insurance companies. In addition, this position is also responsible for processing financial assistance applications and returned mail, and makes recommendation of collection activity. Cashiering and cash posting functions may also be performed.

POPULATION SERVED: n/a
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Accurately post payments and adjustments to patient’s accounts to ensure accurate billing and collection of patient’s financial responsibility by reviewing payments, adjustments, and denials.
Understands and operates computer and billing software with accuracy and lets the proper people know when there are issues so they can be addressed timely.
Maintains knowledge of current and new regulations governing insurers, both private and governement.
Works and completes follow up reports and mail returns by the assigned due dates.

ACCESS
Reviews accounts and makes appropriate recommendations as they pertain to the Billing and Collection policy and procedure (i.e. financial assistance, payment arrangements, and collections).

STEWARDSHIP
Meets established targets on number of days in accounts receivable.
Prepares the daily deposit and reconciles the petty cash fund with no variances.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
One year of insurance billing, customer service, or related experience

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
None

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Mostly sedentary work
Occasional standing, walking, reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less
Ability to speak clearly and distinctly

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description. I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate. I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.