What are the responsibilities and job description for the Enterprise Account Manager position at Sales Search Partners?
About Our Client
Our client is a well-established, 25 year software company that has experienced significant growth through both organic expansion and strategic acquisitions. Today, they are a leading provider of AI-powered customer engagement solutions that help organizations improve customer experiences while increasing operational efficiency.
Serving some of the world's most highly regulated industries, including financial services, insurance, healthcare, and retail, the company combines conversational AI, intelligent scheduling, and employee knowledge management into a single enterprise platform.
Backed by an experienced leadership team with a clear vision for the future, the organization has built a culture centered on execution, innovation, and investing in its people. Employees enjoy strong tenure, consistent growth, and the opportunity to sell a market-leading platform that solves critical customer engagement challenges.
Why This Opportunity?
Our client is seeking a strategic Enterprise Account Manager to grow and retain an established portfolio of enterprise customers.
This is an ideal opportunity for someone who excels at developing long-term executive relationships, identifying expansion opportunities, and serving as a trusted advisor to large organizations. Rather than focusing primarily on new logo acquisition, you'll be responsible for maximizing customer value through renewals, upselling, and cross-selling additional solutions across the company's AI-powered customer engagement platform.
You'll work closely with Customer Success, Product, Solutions Engineering, and executive leadership to ensure customers achieve meaningful business outcomes while uncovering new opportunities to expand partnerships.
Responsibilities
Base Salary: $130,000–$140,000
On-Target Earnings: $260,000–$280,000
Uncapped commission plan
Our client is a well-established, 25 year software company that has experienced significant growth through both organic expansion and strategic acquisitions. Today, they are a leading provider of AI-powered customer engagement solutions that help organizations improve customer experiences while increasing operational efficiency.
Serving some of the world's most highly regulated industries, including financial services, insurance, healthcare, and retail, the company combines conversational AI, intelligent scheduling, and employee knowledge management into a single enterprise platform.
Backed by an experienced leadership team with a clear vision for the future, the organization has built a culture centered on execution, innovation, and investing in its people. Employees enjoy strong tenure, consistent growth, and the opportunity to sell a market-leading platform that solves critical customer engagement challenges.
Why This Opportunity?
- Stable, growing software company with more than 25 years of success
- Sell an innovative AI-powered platform at the forefront of customer experience technology
- Work for a leadership team investing heavily in product innovation and company growth
- Strong culture with excellent employee retention and collaborative sales environment
- Competitive compensation with uncapped earning potential
- Primarily remote position with flexibility (New England candidates preferred)
Our client is seeking a strategic Enterprise Account Manager to grow and retain an established portfolio of enterprise customers.
This is an ideal opportunity for someone who excels at developing long-term executive relationships, identifying expansion opportunities, and serving as a trusted advisor to large organizations. Rather than focusing primarily on new logo acquisition, you'll be responsible for maximizing customer value through renewals, upselling, and cross-selling additional solutions across the company's AI-powered customer engagement platform.
You'll work closely with Customer Success, Product, Solutions Engineering, and executive leadership to ensure customers achieve meaningful business outcomes while uncovering new opportunities to expand partnerships.
Responsibilities
- Manage a portfolio of strategic enterprise accounts
- Own customer renewals while driving high retention rates
- Identify and close upsell and cross-sell opportunities across existing customers
- Build trusted relationships with executive stakeholders, including VP and C-level decision makers
- Develop account strategies that increase product adoption and long-term customer value
- Lead business reviews and executive meetings focused on customer outcomes and future initiatives
- Partner cross-functionally with Customer Success, Marketing, Product, and Solutions Engineering
- Maintain accurate forecasts and consistently achieve revenue targets through account growth
- 7 years of B2B SaaS sales or account management experience
- At least 2 years managing enterprise-level customer relationships
- Proven success building trusted relationships with VP and C-level executives
- Experience identifying and closing expansion opportunities through upselling and cross-selling
- Strong background managing strategic renewals and long-term customer partnerships
- Experience selling into highly regulated, customer-facing industries such as financial services, insurance, healthcare, or similar environments
- Excellent consultative selling, executive communication, and account planning skills
Base Salary: $130,000–$140,000
On-Target Earnings: $260,000–$280,000
Uncapped commission plan
Salary : $130,000 - $140,000