What are the responsibilities and job description for the Customer Success Manager position at Sales Search Partners?
Customer Success Manager – Marketing Technology
Sales Search Partners has partnered with a dynamic and rapidly growing company at the forefront of marketing technology. Our client’s platform helps businesses maximize website conversions and drive significant revenue growth through cutting-edge visitor identity and remarketing solutions. With a series A funding and a collaborative, close-knit team, they are well-positioned for continued success in a fast-evolving industry. Located in the Back Bay area of Boston, they offer easy access via public transportation.
The Role: We are seeking a Customer Success Manager to drive client success and maximize the usage of our platform. This role will focus on ensuring seamless onboarding, providing actionable insights, and building long-term relationships with clients to ensure their growth and satisfaction.
Responsibilities
Sales Search Partners has partnered with a dynamic and rapidly growing company at the forefront of marketing technology. Our client’s platform helps businesses maximize website conversions and drive significant revenue growth through cutting-edge visitor identity and remarketing solutions. With a series A funding and a collaborative, close-knit team, they are well-positioned for continued success in a fast-evolving industry. Located in the Back Bay area of Boston, they offer easy access via public transportation.
The Role: We are seeking a Customer Success Manager to drive client success and maximize the usage of our platform. This role will focus on ensuring seamless onboarding, providing actionable insights, and building long-term relationships with clients to ensure their growth and satisfaction.
Responsibilities
- Customer Success Management: Guide clients in leveraging our platform to meet their revenue goals and marketing objectives, improving Net Revenue Retention (NRR) and renewal rates.
- Onboarding & Training: Lead smooth product integrations and ensure clients are activated on essential features.
- Quarterly Business Reviews: Work with clients to evaluate account performance and refine strategies to achieve continued success.
- Voice of Customer: Collaborate with internal teams (product, sales, marketing) to incorporate client feedback and enhance platform offerings.
- Focus on minimizing churn, driving high NRR, improving NPS, and ensuring overall customer satisfaction.
- 2-5 years of experience in customer success within the marketing technology sector.
- Bonus points for experience in marketing agencies or e-commerce (not required).
- Must be local to the Boston area.
- Base salary of $80k–$90k up to $20k in performance-based bonuses (with flexibility).
Salary : $80,000 - $90,000
