CUSTOMER SERVICE TECHNICIAN - 2nd Shift

Customer Service Technician

Department: Help Desk

Report to: Customer Service Technician Manager

At MAPS, our customer service technicians are the lifeline for our customers.  They field calls from our customers to troubleshoot technical issues, order supplies, and so much more. 

Responsibilities:

• Receive incoming calls from customers and technicians in the field
• Documentation of installation of POS system
• Assist with the return of loaner equipment
• Create tickets on customer supply orders
• Maintain customer store records
• Other duties as assigned by management

Standard Shift Hours – which could vary as needed: 

• 1^st Shift – 8:00 am to 4:00 pm
• 2^nd Shift – 4:00 pm to Midnight
• 3^rd Shift – Midnight to 8:00 am

Work Environment:

• Fast-paced office setting with frequent interaction via phone, email, and chat
• Primarily sedentary role; approximately 80–90% of work performed at a desk or computer workstation
• Extended periods of screen time and computer use required
• Occasional lifting or moving of equipment (up to 25 lbs)
• Multitasking and prioritizing in time-sensitive situations is common
• Collaboration with internal departments and team members

**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Educational & Legal Requirements:

• High School Diploma or GED Equivalent
• Technical computer training is preferred, but not necessary
• No felony convictions for 5 years prior to application

Preferred Experience and Skills:

• Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
• Requires strong data entry skills using the company’s proprietary software
• Proficient understanding and application of DOS, Windows and Microsoft Office software products.
• Basic knowledge and understanding of computer, hardware/software terms
• Excellent verbal and written communication skills.
• Strong interpersonal skills
• Strong troubleshooting and problem-solving skills
• Ability to work well in a team environment and independently
• Ability to be sedentary for up to 8 hours per day
• Regular in-person attendance is required
• Ability to work occasional weekends and holidays

• Previous Help Desk Support Experience preferred, but not required
• Experience working in a fast food environment
• Computer Assembly/Disassembly knowledge
• Bilingual