What are the responsibilities and job description for the Customer Service Technician position at McPherson Board of Public Utilities?
The McPherson Board of Public Utilities is currently accepting applications for the position of Customer Service Technician in our Customer Service department.
Position Summary:
This position is responsible for performing both field-based and office-related customer service activities in support of BPU utility operations, including meter reading, service orders, and customer interactions, under the direction of their supervisor.
Education and Experience Requirements:
Candidates must have a high school diploma or GED. Basic computer skills and familiarity with Microsoft Office applications are preferred. Valid Kansas Driver's License
Residency Requirements:
Any person employed in this position shall reside within McPherson County, Kansas.
Wage Range:
Starting wage of $20.98 /hr.
Essential Functions:
- Possesses basic knowledge of iPad operation and other mobile technology to complete daily work assignments, record meter readings, and document service activities.
- Learns and applies BPU procedures used in electric and water utility service work.
- Obtains electric and water meter readings using both manual and automated meter reading systems.
- Performs reading, disconnection, and reconnection of electric and water meters both remotely and manually.
- Performs water leak service orders and communicates findings to customers and Customer Service personnel.
- Responds professionally to customer questions, concerns, and complaints while representing BPU in a courteous and professional manner.
- Interacts with customers in occasionally confrontational situations while collecting payments and performing electric and water service disconnections for nonpayment, both remotely and manually.
- Picks up and delivers mail between BPU, Postal Service, and City offices.
- Delivers daily bank deposits to designated financial institutions.
- Accurately completes assigned records and documentation.
- Performs work independently in the field while maintaining communication with supervisory and office personnel.
- Maintains assigned vehicles, garage areas, tools, and equipment in a clean, safe, and serviceable condition.
- Assists with basic building maintenance and general office support as assigned.
- Maintains parking lots and walkways, including removal of snow, leaves, and other debris.
- Maintains a general working knowledge of BPU policies, procedures, and customer service practices.
- Maintains excellent communication and good working relationships with all BPU departments.
- Acknowledges that adverse working conditions may exist, including exposure to inclement weather and aggressive animals.
- Performs other duties as assigned, including assisting other departments as needed.
- The statements in this description are not all-inclusive and reflect the typical duties required to successfully perform the job.
The McPherson Board of Public Utilities is an Equal Opportunity Employer.
Job Type: Full-time
Base Pay: From $20.98 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- McPherson, KS 67460 (Required)
Work Location: In person
Salary : $21