Digital Operations Manager

Job Type

Full-time

Description

Since 1946 Saladmaster has been changing lives one healthy meal at a time. With over 400 authorized dealers in over 40 countries, using the “Science of Saladmaster” we are helping to change people’s lives with our products and business opportunity. We believe the kitchen (and the family table) make up the hub of the home, and that is where everyone belongs.

We Are All Working Together To

• Grow our dealer network for people that are passionate about changing lives and making a difference in society
• Supporting entrepreneurial minded businesspeople who are driven to grow and succeed with a proven business model called the Success Program
• Build teams than coaching and mentoring them to grow
• Use the Science of Saladmaster to connect with people passionate about healthy home cooking
• Better understand and serve the home cooking needs of communities in which we live and work
  
  

You will love it here if you believe in the following:

• Family
• Excellence
• Integrity
• Passion
• Empowerment
  
  

If this sounds like the company for you, your seat at our Saladmaster family table awaits.

Your seat at the table: Digital Operations Manager

You will love this seat if you get, want, and have the capacity to:

LMA (Lead, Manage, and Drive Accountability)

• Provide clear direction, set priorities, and manage performance for any direct reports or cross-functional stakeholders.
• Model proactive communication, accountability, and alignment with company values and goals.
• Hold teams and vendors accountable to timelines, budgets, and delivery standards.
  
  

Digital Tools Management

• Ensure digital tools are effectively integrated, maintained, and aligned with business objectives to support seamless operations and user experience.
• Monitor platform performance and user engagement, using data and feedback to drive continuous improvement and optimization.
• Lead cross-functional collaboration to evaluate, implement, and enhance digital systems that support sales, marketing, and dealer communications.
  
  

Determine Business Requirements

• Collaborate with internal stakeholders to gather, define, and prioritize business needs for all digital tools.
• Translate business challenges into functional and technical requirements for new or enhanced solutions.
  
  

Integration of Digital Tools

• Ensure seamless integration between platforms (CRM, portal, website, communications tools, etc.) to enable a unified digital experience.
• Collaborate with IT and external partners to scope, test, and validate integrations.
  
  

Performance Monitoring

• Establish KPIs and dashboards for each digital tool and initiative.
• Regularly track and report on usage, engagement, and effectiveness, using data to guide decisions.
• Identify gaps or underperformance and recommend solutions.
• Optimization & Maintenance
• Continuously refine and enhance systems based on user feedback, analytics, and emerging best practices.
• Lead platform updates, manage bugs/issues, and ensure uptime and reliability across digital tools.
  
  

Lifecycle Planning

• Develop and manage a digital roadmap that aligns with business strategy and growth plans.
• Proactively sunset outdated tools, onboard new platforms, and plan resource allocation for digital evolution.
  
  

This seat reports to: VP & GM of Saladmaster

Our company believes leaders are critical to the success of each individual. Because of this, your leader:

• Is a servant leader and believes in: Learn, Do, Teach
• Balances being Hungry, Humble, and Smart
• Act with a sense of urgency and courage
• Has the ability Inspire others
• Collaborative and team-based
• Approachable
• Has strong ethics and integrity
  
  

There are so many benefits to being a part of the Saladmaster Team! Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future. Learn more at Careers

• Saladmaster is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
  
  

Requirements

We need this seat to have:

• Bachelor’s degree in Business, Marketing, Information Systems, or related field (Master’s preferred for senior roles)
• 5–7 years of experience in digital operations, sales enablement, marketing operations, or related roles
• Proven experience managing digital tools/platforms (e.g., CMS, CRM, analytics, automation tools)
• Strong understanding of digital ecosystems (e.g., websites, email platforms, dealer/customer portals)
• Experience with digital integration and system optimization
• Competency in data analysis, performance tracking, and reporting (Google Analytics, Power BI, etc.)
• Skilled in project management and cross-functional collaboration
• Ability to translate business needs into digital solutions
• Experience with lifecycle planning and tool adoption strategies
• Strong focus on user experience, process efficiency, and measurable impact