Operations Manager

Operations Manager

Our client is seeking an accomplished Operations Manager in Portland to lead a high-performing team of administrative associates, professional drivers, and front-line leaders. This is an opportunity for a hands-on operations leader who can develop people, strengthen performance, improve safety, and drive measurable business results. The Operations Manager will play a key role in creating a culture of accountability, collaboration, and continuous improvement while ensuring the operation consistently delivers exceptional service to customers.

Key Responsibilities

• Lead and develop front-line leaders through coaching, mentoring, performance management, and ongoing professional development.
• Promote a strong safety culture by developing safe, accountable drivers through targeted training, compliance oversight, coaching, and mentoring.
• Partner across the organization with other operational and support teams to identify challenges and implement solutions that effectively address customer needs.
• Analyze financial and operational performance to identify opportunities for improvement, control costs, increase efficiency, and maximize overall business results.
• Establish annual performance objectives and metrics, then monitor progress to ensure teams remain on track to achieve and exceed expectations.
• Foster a positive, performance-driven work environment where employees are engaged, supported, and motivated to succeed.

Qualifications

• Bachelor’s degree preferred, or a minimum of four years of relevant professional experience.
• Strong verbal and written communication skills with the ability to effectively interact with employees, leaders, and business partners.
• Results-oriented mindset with a demonstrated ability to set goals, solve problems, and consistently deliver desired outcomes.
• Proven ability to coach, lead, motivate, and influence teams in a fast-paced operational environment.
• Strong leadership presence, sound judgment, and the ability to balance employee development with business priorities.
• Understanding of and/or experience managing a P&L would be a big plus.

Compensation & Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and company-paid holidays.
• Results-based incentive compensation providing the opportunity to earn beyond base pay.
• Tuition reimbursement.