Regional Director of Patient Access

Job Title: Regional Director of Patient Access (EPIC)
Position Type: Permanent / Full-Time
Location: Aurora, IL 60502 (Onsite)
Note: This role can sit at any of the acquired hospitals in Aurora, Chicago, Des Plaines, Elgin, Evanston, Kankakee, or Joliet. Travel within the region may be required based on business needs.

Overview:

Our client is seeking a highly experienced and strategic Regional Director of Patient Access to lead and manage patient access operations across multiple hospital facilities. This is a key leadership position responsible for driving patient access performance, ensuring standardization of processes, and leading regional initiatives across 4 or more facilities. The ideal candidate will bring deep expertise in EPIC, a strong background in revenue cycle management, and a proven track record of managing patient access functions in a multi-site acute care environment.

Key Responsibilities:

• Oversee and manage patient access functions across multiple hospital sites within the assigned region.
• Lead implementation of patient access projects, ensuring alignment with business goals and organizational standards.
• Standardize and optimize processes, protocols, and policies to enhance efficiency and patient experience.
• Collaborate with cross-functional teams including revenue cycle, IT, clinical, and administrative departments.
• Ensure consistent performance across facilities by monitoring KPIs, identifying areas for improvement, and implementing corrective action plans.
• Provide strategic direction and leadership to regional teams, fostering a culture of excellence and accountability.
• Support integration activities and system implementations, particularly EPIC-related initiatives.
• Travel as needed to hospital sites within the region to ensure operational consistency and staff engagement.

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent experience).
• 3 6 years of experience in Patient Access or Business Office operations.
• Demonstrated experience with EPIC Electronic Medical Records (EMR).
• Proven leadership of large teams within multi-site acute care hospital environments.
• Comprehensive knowledge of all channels of revenue cycle management.
• True regional experience managing operations across 4 healthcare facilities.

Preferred Qualifications:

• 5 10 years of experience in Patient Access or Business Office.
• Prior experience as a Project Manager.
• Experience managing offshore or remote teams.
• PMP Certification or Revenue Cycle Certification.

Additional Details:

• Travel Requirement: Moderate travel within the assigned region.
• Work Environment: Onsite at any of the regional facilities based on business needs.