Patient Scheduling Coordinator

Brief Description

Job Title: Patient Scheduling Coordinator

Location: 1001 Fourier Drive, Suite 200, Madison, WI 53717

Working Model: Onsite

Employee Type: 1.0 FTE

Schedule: Monday through Thursday 10:30 AM - 7:00 PM, Friday 8:30 AM - 5:00 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000 team members across 80 locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Patient Scheduling Coordinator at Sagent Behavioral Health, you will play an important role in scheduling established patients for follow up appointments via phone and responding to inquiries. This position acts as the first point of contact for patients by providing information on services.

Full Time Benefits

• Healthcare, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• 3 weeks PTO
  
  

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Exclusively conducts all patient interactions through incoming and outgoing phone calls in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Handles patient inquiries by providing basic education on services, and scheduling appointments.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Attend mandatory meetings and trainings.
  
  

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
  
  

Compensation

This is a non-exempt position. Total earnings for this position will start at $17.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.
  
  

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.