Lead Front Office Associate

Brief Description

Location: 7300 West 147th Street, Ste 204, Apple Valley, MN 55124

Working Model: Onsite

Employee Type: 1.0

Schedule: Monday through Friday 6:30 AM - 3:00 PM or Monday through Thursday 10:30 AM - 7:30 PM, Friday 10:30 AM -5:00 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000 team members across 80 locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Lead Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Full Time Benefits: (only use what’s applicable to your job)

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
  
  

Responsibilities

• Observing and supporting Front Office Associates and the Patient Care Coordinator
• 30% of in office hours each week will be dedicated to providing feedback to support staff, directing check-in desk and adjusting workflows as needed
• Inform the Office Manager and/or Administrative Operations Supervisor of staff problems or concerns
• Assist in training new Support Staff in conjunction with Support Staff Training Coordinators
• Assist Support Staff with daily duties as needed
• Opening or closing the clinic if there is not coverage
• Basic knowledge of billing and insurance coverage
• Any other projects that the Administrative Manager or Supervisor may assign
  
  

Requirements

• Ability to lead a small Front Office team successfully
• Previous front desk, reception/receptionist, administrative assistant, or office experience preferred
• High School Diploma required
• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.
• Employees in these positions are W2.
  
  

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.