What are the responsibilities and job description for the Field Application Engineer position at SAGEMCOM?
Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.
Today, our Group is:
* The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)
* The leading provider of audio-video solutions (4K video hubs and the Video SoundBox™ )
* The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)
Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honour its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a "mission-driven company" at the start of January 2022.
Do you want to join us?
Sagemcom is looking for job applicants in R&D, business, purchasing and support. People who are agile and like to be independent in agile organisations, who enjoy travelling and have their fair share of creativity, will achieve self-fulfilment in this industrial group that manufactures high-technology products!
You'll partner with Sales and Product teams to ensure smooth customer deployments and proofs of concept (PoCs). You'll troubleshoot, document, and resolve issues in the field, and serve as a key interface with vendors and network operators.
Responsibilities:
- Install and configure solutions at customer sites; provide on-site/remote technical support during deployments and PoCs.
- Diagnose issues (systems, real-time/industrial constraints), collect logs, and create high-quality tickets for Engineering when needed.
- Implement fixes or configuration changes; validate and document outcomes.
- Produce clear post-intervention reports for customers (scope, actions, root cause, next steps).
- Coordinate with modem vendors and telecom carriers to resolve interoperability and connectivity issues.
- Support R&D on defect reproduction, triage, and verification of corrective patches.
Qualifications:
- BS/MS in Computer, Electrical, or General Engineering (or equivalent experience).
- Background in industrial/embedded or real-time systems.
- Understanding of TCP/IP, cellular/Wi-Fi networking, and modem integration.
- Excellent written and verbal communication with customers and internal teams.
- Fluent English is nice to have.
- Familiarity with issue trackers (e.g., Jira) and documentation tools.