What are the responsibilities and job description for the Client Services Representative position at SafeinHome?
*Please read the full job description before applying.*
SafeinHome is hiring Client Services Reps for our next training cycle to begin October 5, 2026! We offer benefits to full-time employees! You must be able to work in office.
Job Title: Entry-Level Client Services Representative, Client Services Department
Company: SafeinHome
Location: SafeinHome Remote Supports Center, Tempe AZ
Job Type: Full-Time | Entry-Level
About SafeinHome:
SafeinHome is dedicated to empowering older adults and individuals with intellectual and developmental disabilities to live with autonomy, dignity, and self-determination. We provide innovative support solutions that promote safety, independence, and community integration.
Position Overview:
SafeinHome is seeking a compassionate, motivated, and detail-oriented Entry-Level Client Services Representative to join our team. In this role, you will work with a cross-functional internal team consisting of Remote Supports Consultants and Field Service Specialists, and serve as the internal operations point-person for supporting those whom we serve. In addition, you will interact regularly with individuals, their families, and interdisciplinary support teams to develop and manage personalized support plans that reflect each individual's goals, preferences, and abilities.
Key Responsibilities:
- Collaborate with SafeinHome personnel, clients, families, and support teams to assess needs and develop individualized support plans
- Monitor, evaluate, and adjust support plans to ensure ongoing alignment with client goals and progress
- Advocate for clients' rights to autonomy, independence, and self-determination
- Maintain accurate and up-to-date case notes, documentation, and reports
- Coordinate with service providers, agencies, and other stakeholders to ensure continuity and quality of support
- Participate in team meetings, training, and professional development activities
- Uphold ethical standards and regulatory compliance at all times
Qualifications:
- Passion for supporting individuals with disabilities and older adults
- Strong interpersonal, communication, and organizational skills
- Ability to work collaboratively in a team-oriented environment
- Detail-oriented with a commitment to maintaining accurate documentation
- Reliable transportation and punctuality is essential
- Proficiency in using Microsoft Word and Excel, Zoom, Teams, Outlook email, and other necessary virtual meeting platforms
- Experience with various web browsers, such as Internet Explorer, Microsoft Edge, Chrome, and Firefox.
- Must pass an FBI background check.
Preferred Qualifications:
- Associates degree or 5 years’ experience in Human Services, Social Work, Psychology, or a related field
- Experience in a human services, case management, or support coordination role
- Knowledge of person-centered planning and support strategies
- Familiarity with Medicaid Waivers, state services, or related programs (a plus, not required)
Why Join SafeinHome?
- Mission-driven work that makes a real difference in people’s lives
- Supportive and inclusive team environment
- Opportunities for growth and development in the human services field
- Competitive salary and benefits package
Job Type: Full-time
Starting Pay: $24.00 - $26.40 per hour
Please note, the pay rate may vary depending on the shift worked. This position has a differential in place for shifts that may occur during the Morning, Evening, or Night. Please inquire about company needs in regard to shift placement during the interview.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Long Term Disability insurance
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $24.00 - $26.40 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What do you think is more important - being realistic or being optimistic? Why?
- Do you have an Associates degree or 5 years’ experience in Human Services, Social Work, Psychology, or a related field?
Education:
- Associate (Preferred)
Experience:
- Case management: 5 years (Preferred)
Ability to Commute:
- Tempe, AZ 85282 (Required)
Work Location: In person
Salary : $24 - $26