Remote Supports Training Specialist

About SafeinHome: SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities.

SUMMARY:

SafeinHome exists to expand access to reliable, consistent support that enables people to live the lives they choose. Our work supports individuals to maintain stability and continue living in the homes and communities of their choice. Every role at SafeinHome contributes to delivering support that people and families depend on every day.

As a Remote Supports Training Specialist, you are responsible for assessing training needs, developing effective learning programs, and delivering engaging instruction that enhances knowledge retention, skill development, and performance. The Remote Supports Training Specialist is a confident presenter, skilled facilitator, and dedicated educator who stays current on the latest tools, technologies, and best practices in training.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:

• Developing, implementing, and continuously improving the organization's Remote Supports learning strategy to ensure employees possess the knowledge, skills, and competencies necessary to achieve organizational goals, regulatory compliance, high-quality service delivery, and positive client outcomes.

• Responsible for researching and setting up Remote Supports compliance and training processes to meet the requirements of all states in which we provide service.

• Develop curriculum, learning objectives, lesson plans, participant guides, job aids, and competency assessments.

• Conduct ongoing training needs assessments through observation, performance data, quality metrics, and stakeholder feedback.

• Evaluate training effectiveness through data, feedback, and performance outcomes, track and report results.

• Deliver training for employee orientation, new hires, and upskilling programs.

• Develop and deliver a train the trainer program for Remote Supports Trainers.

• Ensure all trainers are up to date on Remote Supports Standards and Practices, and training reflects the most up to date information.

• Deliver training on first, second, and third shift when needed.

• Is viewed by Remote Supports employees as valuable, knowledgeable, and as a high-functioning company resource.

• Assist the national training team with training initiatives.

• Manage multiple training projects while meeting established timelines.

• Communicate training updates, best practices, and announcements through different modalities of communication.

• Research emerging training technologies and instructional methods.

• Coach employees to build skills and support career development.

• Coordinate training logistics, including scheduling, enrollment, equipment, and costs.

• Ensure the confidentiality of our employees and clients’ Protected Health Information (PHI) and Personally Identifiable Information (PII).

• Adheres to and accurately promotes all Company Policies and Procedures.

• Help promote a positive environment and a positive culture through training and interaction with other SafeinHome employees.

• Organize and schedule meetings and appointments on calendar.

• Produce and distribute correspondence memos, letters, and forms.

• Filter emails, makes a task list, prioritizes the list, and completes the tasks in a timely manner.

• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

• Maintain computer and manual filing systems.

• Handle sensitive information in a confidential manner.

• Leads change initiatives and provides feedback to management to improve the environment for employees and the service level for clients under SafeinHome support.

• Keeps management apprised of issues impacting your/our ability to provide excellent service.

• Adheres to and accurately promotes all Company Policies and Procedures.

• Responds quickly and practically to emergencies, crises, or unexpected problems.

• Does NOT share gossip, inappropriate personnel or personal details, or otherwise incite employee dissatisfaction.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment could include the following: airports, home office, driving in traffic, riding with Sales team, driving in adverse weather (i.e. rain, snow, sleet, etc.), staying in hotels overnight, and other work-travel related types of activities, as safety permits.

The Remote Supports Training Specialist will work directly out of our SafeinHome-Tempe location, Monday through Friday, 40 hours a week.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.

• Bachelor's degree in Education, Communication, Human Resources, Business, or related field.

• Two years experience as a Trainer, Corporate Training Specialist or similar role is preferred.

• Experience working with individuals with intellectual and developmental disabilities is preferred.

SKILLS AND ABILITIES:

• Skilled in instructional design, digital learning platforms, and training delivery best practices.

• Exceptional communication and interpersonal skills across all organizational levels.

• Highly organized with the ability to manage multiple priorities and deadlines.

• Strong leadership, mentoring, and team-building abilities.

• Problem-solving mindset with the ability to recommend practical training solutions.

• Complete and comprehensive understanding/proficiency with all required training materials including online courses provided by State agencies. Must be able to recall, respond & document proficiency of State rules, guidelines, and requirements.

• Complete and comprehensive understanding/proficiency with all Company Policies and Procedures.

• Comprehensive and ongoing understanding of all Company developed software systems required to perform the position’s job function.

• Works well with a team.

• Exhibits strong interpersonal and service-oriented skills.

• Ability to communicate effectively using original or innovative techniques or styles on controversial or complex topics to everyone across all interactions.

• Demonstrates the ability to be kind, compassionate, empathetic, respectful, and patient.

• Demonstrates proficiency with basic computer programs, such as Outlook Email, Word, and Excel.

• Manages time effectively and efficiently.

• Maintains close attention to detail.

• Demonstrates ability to multitask on a daily basis.

BEHAVIORAL COMPETENCIES:

Employee exhibits excellent client relationship management and overall communication skills. Employee follows specific direction by any Company Manager without making repeated mistakes or significant errors in good judgement, and without requiring multiple, repeated re-training. Employee delivers required results with high levels of client satisfaction, both internal and external.

Employee exhibits personal confidence, must be responsible, dependable, punctual, realistic positive, flexible, efficient, have strong interpersonal and communication skills, and the ability to work independently. Employees is patient, methodical, and has excellent documentation and organizational skills. Neat and clean work habits are required.

SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities.