What are the responsibilities and job description for the Ticket Office Agent position at Sacramento River Cats?
Job Summary
As a Ticket Office Agent, you’ll be one of the first points of contact for our fans, setting the tone for a positive and memorable game-day experience. In this role, you will process ticket sales and transactions while providing friendly, efficient, and professional customer service to guests visiting the ticket office. Working in a fast-paced, high-volume environment, Ticket Office Agents assist with ticket purchases, exchanges, mobile ticketing troubleshooting, and guest inquiries regarding upcoming events. This position requires strong communication skills, attention to detail, and a commitment to accuracy, integrity, and guest satisfaction.
Duties & Responsibilities
- Greet, smile, and engage with guests in a friendly and professional manner.
- Provide exceptional customer service while assisting with ticket sales, exchanges, and issue resolution.
- Operate and navigate computerized ticketing systems accurately and efficiently.
- Assist guests with diagnosing and resolving mobile ticketing issues.
- Respond to guest questions regarding upcoming ticketed events and stadium information.
- Follow company cash handling policies and procedures with accuracy and integrity.
- Complete paperwork and administrative tasks in a timely and accurate manner.
- Collaborate with co-workers to ensure compliance with company service standards, inventory controls, and cash management procedures.
- Perform additional duties as assigned to support Ticket Operations and overall guest experience.
Required Skills & Abilities
- Excellent verbal communication and interpersonal skills.
- Strong customer service skills with a guest-first mindset.
- Ability to remain professional and composed in high-pressure situations.
- High energy, detail-oriented, and self-motivated.
- Ability to process, balance, and manage cash transactions accurately.
- Trustworthiness and the ability to act with integrity at all times.
Education & Experience
- High school diploma or equivalent required.
- Previous experience working directly with the public preferred.
- Experience in a fast-paced, high-volume customer service environment preferred.
Physical Requirements
- Ability to lift up to 15 pounds.
- Ability to stand for extended periods of time.
- Ability to work in a busy, guest-facing environment.
Compensation
This is a part-time, non-exempt position with a base pay rate of $16.90 per hour.
The Sacramento River Cats are an equal opportunity employer and do not discriminate in employment on the basis of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, unfavorable discharge from military service, or any other characteristic protected by law.
Salary : $17