What are the responsibilities and job description for the Merchandise Associate - River Cats position at Sacramento River Cats?
The Merchandise Associate is a fan-facing, customer-service–driven role responsible for delivering an exceptional retail experience at Sutter Health Park. As part of the Sacramento River Cats game-day team, Merchandise Associates support team brand visibility, drive merchandise sales, and enhance the overall fan experience through friendly, knowledgeable, and engaging service. This role is ideal for individuals who enjoy interacting with fans, working in a fast-paced environment, and contributing to the excitement of River Cats baseball.
Key Responsibilities
- Engage fans on the sales floor with friendly, authentic service and product knowledge.
- Maintain a clean, organized, and shoppable sales floor by recovering merchandise and following retail best practices.
- Support stockroom efficiency by organizing inventory, pulling stock, sorting, counting, and labeling merchandise.
- Assist with team store operations, including locating items, processing transactions at the register, and visual merchandising.
- Assist with the setup and converting of the main team store and all kiosk locations between Athletics and River Cats/Giants merchandise.
Qualifications
- Enjoy meeting people and sharing information.
- Handle customer interactions and concerns with courtesy and professionalism.
- Communicate clearly and effectively.
- Open to learning, coaching, and feedback.
- Team-oriented and collaborative.
- Adaptable to shifting priorities and fast-paced environments.
Work Environment & Physical Requirements
- Ability to lift at least 30 lbs. and use ladders as needed.
- Comfortable working outdoors and around large crowds.
- Ability to stand for extended periods of time.
- Prior retail or customer service experience preferred.
- Availability on weekends, evenings, holidays, and during special events.
Compensation
This position is a part-time, hourly, non-exempt role with an expected pay of $16.90/hr.
The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
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