What are the responsibilities and job description for the Receptionist, Medical position at Sacramento Native American Health Center, Inc.?
Position Summary
The Patient Services Representative reports to the Medical Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties of patients receiving dental services within SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to ensure records are current. The position also includes communicating with patients about upcoming appointments within the health center and any outstanding balances that are due and that require payment before the next appointment.
Essential Functions
The Patient Services Representative reports to the Medical Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties of patients receiving dental services within SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to ensure records are current. The position also includes communicating with patients about upcoming appointments within the health center and any outstanding balances that are due and that require payment before the next appointment.
Essential Functions
- Schedules appointments and verifies insurance and/or payment method for the appropriate department.
- Schedules follow up dental appointments as well as any other clinical appointment(s) upon patient request or need using approved templates and guidelines.
- Follow proper SNAHC and Payor guidelines and timelines in scheduling urgent and routine appointments
- Conducts appointment reminder for communication and screens of insurance eligibility for the same-day and/or walk-in appointments. Appropriately notifies patients of any eligibility conflicts.
- Utilizes software features to maximize patient access and adheres to patient check-in/out procedure
- Collects and records patient payments for services rendered daily.
- Reconciles daily cash drawer and patient payments
- Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date.
- Collects and records patient payments for services rendered daily. Assists patients with health insurance information, verifying eligibility such as Medi-Cal, Medicare, and Geographic Managed Care (GMC) programs, private insurance, and determines appropriate co-payment(s). Refer to Member Services when necessary.
- Actively participates in internal quality improvement teams. Works with members proactively to support quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
- Compliance with all state and federal laws and regulations, as they pertain to position including HIPAA, sexual harassment, Scope of Practice, OSHA, etc.
- De-escalate irate patients as needed.
- Other duties as assigned.
- Communication and Relationships
- Initiative
- Planning and Organizing
- Safety
- Teamwork
- Excellent Customer Service
- Data Collection
- Eligibility
- Payment Collection
- Scheduling
Salary : $21 - $23