MRO Account Manager

Job Type

Full-time

Description

Purpose of the Job:

Strengthen and grow existing customer relationships. Strive to increase margins and regularly communicate with the customer for performance feedback and to keep the customer satisfied. Manage assigned customers and ensure that S3 AeroDefense, LLC is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness, and quality objectives of the customer.

Reports to: Director of Sales Operations, MRO

Duties And Responsibilities

• Establish professional and responsive relationships with customers to ensure customer satisfaction and continued business
• Communicate daily with customers by phone, fax, and email
• Manage daily customer quotations and orders
• Prioritize customer requirements and collaborate with Customer Service Representative to enter requirements into the system in a timely manner
• Make responsible pricing decisions based on Company objectives and sound business practices
• Regularly follows up with customer regarding pre-award quotations and WO quotations to ensure that S3 AeroDefense, LLC is meeting or exceeding the expected service level
• Work with Operations to properly prioritize and plan the completion of Customer order to ensure on-time delivery
• Function as a liaison between the customer and internal S3 AeroDefense, LLC team members to ensure all customer expectations are clearly communicated and met throughout the organization to ensure customer satisfaction
• Execute sales strategy as assigned by the Company, set regional sales objectives, and strive to achieve them
• Follow up on new customer contacts to determine whether a sales call is necessary
• Participate in tradeshows as needed to represent and promote the company
• Responsible and cooperative team leader with other departments to address and resolve customer problems. Understand and work within S3 AeroDefense, LLC policies and procedures
• Add a high level of technical product service and value to meet the goals of the assigned territories as well as the goals of the organization
• Other duties as required in support of the company and/or sales division
  
  

Requirements

• Bachelor’s degree preferred
• A minimum of three years’ experience in sales, with knowledge and experience in the aerospace industry is preferred
• Ability to read, write, speak, and understand English
• Excellent verbal and written communication skills
• Other foreign language skills desired
• Extensive knowledge of the aerospace business is preferred but not required
• Strong problem-solving skills to help resolve customer complaints or needs
• Strong customer service and interpersonal skills for dealing with diverse types of customers and clients
• Time management and multitasking skills to manage multiple tasks and customers
• Strong organizational skills and attention to detail
• Ability to author reports, proposals, business correspondence, and procedure manuals
• Highly motivated; possess the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and customers
• Proficient in Microsoft suite of products, including Word, and Excel
  
  

Training

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training, FAA 145, Traceability, 8130- 3 documents, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
• Other Trainings as assigned
• 90 Day Probation OJT