What are the responsibilities and job description for the Technical Support Specialist position at S1 Technology™?
Job Description
As part of our commitment to excellence and maintaining a top-tier technical consulting team, S1 Technology is seeking a Technical Support Specialist who embodies our values and possesses a deep understanding and expertise in modern technology landscapes. The ideal candidate will meet the following minimum requirements:
Education and Experience:
We pride ourselves on fostering an incredible workplace at S1 Technology. We believe that we'd be nothing without our fantastic team, which is why we make dang sure to focus a lot of time and energy into building the culture at S1! We're always hiring and we're always looking for the best!
Why should you even care?
Someone who excels in this role is someone who has had previous MSP experience and is excited to help people. You’ll be responsible for responding to support tickets and resolving high-level endpoint and networking problems.
Company Description
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
As part of our commitment to excellence and maintaining a top-tier technical consulting team, S1 Technology is seeking a Technical Support Specialist who embodies our values and possesses a deep understanding and expertise in modern technology landscapes. The ideal candidate will meet the following minimum requirements:
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 2 years of hands-on experience in service desk, network administration, or a similar role.
- Previous experience in a Managed Service Provider (MSP) environment is highly preferred.
- Proficient in administering Windows server environments, including but not limited to installation, configuration, maintenance, and troubleshooting.
- Strong understanding of networking principles and experience managing network infrastructure – switches, routers, firewalls, wireless and VLANs.
- Experience with cloud services (e.g., O365, AWS, Azure, Google Cloud) and managing cloud-based infrastructure and services.
- Knowledge of virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes).
- Familiarity with backup and disaster recovery solutions and best practices.
- Experience with scripting and automation tools (e.g., PowerShell, Bash).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team, managing time effectively across multiple tasks and deadlines.
- Commitment to continuous learning and staying current with the latest technologies and industry trends.
We pride ourselves on fostering an incredible workplace at S1 Technology. We believe that we'd be nothing without our fantastic team, which is why we make dang sure to focus a lot of time and energy into building the culture at S1! We're always hiring and we're always looking for the best!
Why should you even care?
- We want to build a lasting, great, and enduring company that will outlive its owners.
- We exist to help small businesses leverage the power of technology to succeed.
- You’ll always know why you’re here and how you help S1 and our customers. You’ll participate in the success of dozens of small businesses.
- Be Honest
- Be Trustworthy
- Be Meticulous
- Be Innovative
- Be Bad Ass, but Humble
Someone who excels in this role is someone who has had previous MSP experience and is excited to help people. You’ll be responsible for responding to support tickets and resolving high-level endpoint and networking problems.
Company Description
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.