What are the responsibilities and job description for the Customer Experience Specialist position at Ryan Lawn & Tree Inc?
Description
Be the Voice Behind the Clean Red Trucks.
Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S. — and it's no accident. We go all out to deliver world-class service to every customer, every time. The clean red trucks are iconic in our communities, and the voice on the other end of the line matters just as much as the crew in the field.
That's where you come in.
We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk.
Who We Are
Ryan Lawn & Tree is passionate about our communities and the customers who trust us with their homes and properties. We're a 100% employee-owned company on a mission to be the best in the business — and we're growing fast. That means real opportunities for people who show up, work hard, and want to build something.
What You'll Do
- Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call — leaving every customer better than you found them.
- Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
- Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
- Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
- Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met — on time and on point.
- Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
- Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.
Requirements
What You Bring
- High school diploma or equivalent required; Bachelor's degree preferred
- 2 years of customer service experience, ideally in a call centric environment
- Friendly, resolution-focused communication style — both verbal and written
- Strong organizational and time management skills
- Sharp attention to detail and a knack for solving complex problems
- Comfortable navigating multiple business systems simultaneously
- A team-first mindset with excellent collaboration skills
- CRM experience is a plus
- Openness to take on additional responsibilities as you grow
Why Ryan? Because Here, You Own It.
Competitive Pay — Starting at $18.00 /hr based on experience
Employee Ownership — 100% ESOP — your success builds your wealth
Hybrid Schedule — Available once training requirements are met
Full Benefits — Health, Dental & Vision insurance 401(k) — With company match
Time Off — 17 PTO days 11 paid holidays
Bonuses — Available for full-time, year-round associates
Growth — Real advancement opportunities for those who excel
Ready to Be Part of Something Bigger?
If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you — we want to hear from you.
Apply today and bring your energy to the team behind the clean red trucks.
Salary : $18