What are the responsibilities and job description for the Customer Experience Specialist position at Ryan Lawn & Tree Inc?
Description
Did you know that Ryan Lawn & Tree is a $100M professional Lawn & Landscape company? We've built one of the most respected lawn and tree care companies in the Midwest — and serve customers across Kansas, Missouri, Oklahoma, and Nebraska. We're on a mission to raise the bar for our entire industry — attracting exceptional people, treating them right, and doing work that leaves a mark on every community we touch.
We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk.
What You'll Do
- Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call — leaving every customer better than you found them.
- Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
- Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
- Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
- Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met — on time and on point.
- Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
- Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.
Requirements
What You Bring
- High school diploma or equivalent required; Bachelor's degree preferred
- 2 years of customer service experience, ideally in a call centric environment
- Friendly, resolution-focused communication style — both verbal and written
- Strong organizational and time management skills
- Sharp attention to detail and a knack for solving complex problems
- Comfortable navigating multiple business systems simultaneously
- A team-first mindset with excellent collaboration skills
- CRM experience is a plus
- Openness to take on additional responsibilities as you grow
All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.
Why work at Ryan?
We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. Why work at RYAN? In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include:
- Competitive Pay — Starting at $18 - $24/hr. based on experience
- Bonuses - Available for full-time, year round associates
- Advancement opportunities for those who excel
- Excellent benefits package to include: Health Insurance, Dental/Vision, 401k w/ company match, and more
- 17 Paid Time Off (PTO) Days, 11 Paid Holidays and 1 Personal Floating Holiday
- 100% Employee Stock Ownership Plan.
Ready to Be Part of Something Bigger?
If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you — we want to hear from you.
Salary : $18 - $24