What are the responsibilities and job description for the Technical CLM Project Manager position at Russell Tobin?
Technical CLM Project Manager
Join a leading global technology company at the forefront of digital engagement and customer lifecycle marketing. This opportunity offers the chance to work in a highly collaborative, cross-functional environment connecting marketing, engineering, data science, and product teams.
You’ll play a critical role in driving time-sensitive technical campaign operations, supporting new capability rollouts, and improving project management processes across a complex technical organization.
Important Details
- Contract Duration: 06 months
- Employment Type: Contract
- Schedule / Shift: 40 hours/week; Hybrid, Tuesday-Thursday. Every Tuesday requires availability from 6:00 AM-10:00 PM for live campaign monitoring and on-call issue resolution.
- Location: Culver City, California 90232
- Pay Range: $90-$105/hr. on W2 (“depending upon experience”)
Job Summary
The Commercial Marketing team's CLM (Customer Lifecycle Marketing) org is seeking a Technical CLM Project Manager. This person will own end-to-end execution of CLM's weekly cross-functional campaign send process, drive technical documentation and training for new CLM capabilities as they roll out, and manage the team's core project management operating rhythm. Given the technical, time-sensitive nature of the weekly send cycle — which spans data orchestration, QA, and live issue escalation across engineering, data science, and database marketing — this role requires a seasoned, technically fluent project manager who can ramp up quickly and operate independently with minimal oversight.
Years of Experience
7 years of experience in technical project or program management, ideally within marketing
technology, CRM/campaign operations, or a similarly complex, cross-functional technical
environment.
Key Responsibilities
• Own the weekly CLM campaign operations (:60% of role)
• Drive the end-to-end process: from audience transfer, to journey prep, through campaign send. Partners closely with Data Science, Engineering, Database Marketing, and Product Management to keep every stage on track.
• Lead the weekly cross-functional go/no-go: Convene partner teams ahead of each week’s send, confirm all teams are green
• Triage and escalate live issues: When bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the
appropriate technical team to drive resolution.
• Build technical documentation and training (:30% of role): Create documentation and enablement materials for new CLM capabilities as they roll out (approximately quarterly),
and deliver a mix of written docs, live sessions, and recorded walkthroughs to cross functional partners Operations, Marketing, and Engineering.
• Manage the CLM Team's Project Management rhythm (:10% of role): Own timelines
that surface risks and dependencies, maintain the communications calendar, and manage meetings coordinating invites, aligning agendas with attendees in advance, and sending out
notes.
Required Skills
- 7 years of project/program management experience, with demonstrated ownership of complex, technical, cross-functional processes.
- Deep familiarity with the product management release cycle pulling together use cases and requirements, coordinating QA testing, and driving through to customer go-live
- Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and escalate effectively to the right engineering/data teams
- Familiarity with CRM/campaign management platforms
- Availability to work every Tuesday from 6AM-10PM to support live campaign monitoring and on-call issue resolution
Preferred / Nice-to-have:
- Strong meeting and stakeholder management skills, able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates.
- Experience creating training for technical and non-technical audiences
- Experience with project management or workflow automation tools such as Wrike,
- Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes
- Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITIL
Ready to take the next step in your career? We'd love to hear from you.
APPLY TODAY!
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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Salary : $90 - $105