What are the responsibilities and job description for the Mutual Fund Specialist position at Russell Tobin?
Milwaukee, WI 53202
Contract : 6 months Position will convert to hybrid after training (3 days per week onsite).
Multiple shifts required. Examples: 8:00 AM – 4:30 PM, 9:30 AM – 6:00 PM, 10:30 AM – 7:00 PM.
Candidates must have a background in Financial Services or Banking.
Description:
The Global Fund Services division provides fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services, and alternative investment product services. The team supports fund sponsors by protecting their business interests and minimizing risk, allowing them to focus on investing.
As a Transfer Agent, this role serves as a liaison for more than 200 mutual fund and alternative investment companies and their shareholders. The position requires strong multitasking abilities and attention to detail to provide a high level of service to institutional and retail shareholders.
Responsibilities include:
• Accepting and processing telephone transactions and maintenance requests from institutional shareholders
• Responding to shareholder inquiries related to account setup, prior transactions, fund objectives, and performance
• Providing prompt notification of trade activity to internal and external stakeholders
• Serving as a point of contact for internal and external partners
• Handling retail shareholder inquiries and transaction requests as needed
• Supporting a culture of continuous improvement and risk-based thinking
Core Functions:
• Process new accounts, purchases, redemptions, exchanges, and account maintenance
• Process change requests while meeting critical deadlines
• Respond to shareholder inquiries via telephone, providing general investment company information such as minimums, options, and account balances
• Initiate customer or account financial transactions and adjustments in accordance with department guidelines
• Calculate and process share trades, determine dividend distribution amounts, and reconcile account balances
Preferred Skills and Experience:
• Ability to collect, interpret, and apply diverse client, fund, and regulatory information
• Ability to manage multiple tasks in a dynamic environment with minimal supervision
• Strong verbal and written communication skills
• Proficient mathematical and computer skills
• Excellent customer service skills
Salary : $31