Information Technology Support Specialist

Russell Tobin & Associates is currently seeking a IT Support Engineer, Full-time permanent role for one of our Fortune 500 clients, for Jacksonville, FL 32256. Apply today for immediate consideration.

Position: IT Support Engineer

Location: Jacksonville, FL 32256

Duration: Full-time permanent

Salary: $75-80K annually

Job Summary:

Key Responsibilities:

• We're looking for an IT Support Engineer to manage and support Windows-based endpoints in an enterprise environment using Microsoft Intune, Azure, and identity platforms to ensure secure and compliant operations.
• The role includes administering on-prem and cloud identity services, supporting endpoint and network security, and managing access control and compliance tools.
• This person serves as a senior escalation point, collaborates with IT and Security teams, maintains documentation, and continuously improves systems, processes, and overall security posture .
• Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment
• Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management
• Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security
• Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ID), including synchronization, access control, and lifecycle management
• Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control
• Support and maintain Portnox
• Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies
• Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues
• Act as a senior escalation point for end-user IT support, providing hands-on troubleshooting and effective problem resolution
• Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture
• Create and maintain technical documentation, procedures, and best practices

Required Experience:

• Bachelor's in CS/IT (or equivalent experience)
• 5 years in IT engineering (senior-level preferred)
• Strong Windows enterprise environment expertise
• Experience with Microsoft Intune (endpoint & policy management)
• Solid knowledge of Microsoft Azure (identity, devices, security)
• Experience with Local AD & Azure AD (architecture, admin, troubleshooting)
• IT security background (endpoint, identity, Zero Trust)
• Basic networking (TCP/IP, DNS, DHCP, VPN, VLANs)

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.