What are the responsibilities and job description for the Information Technology Help Desk position at Russell Tobin?
IT Support Specialist – Banking Sector
📍 Alpharetta, GA | 💼 Full-Time (12-Month Contract) | 💰 $24/hr
Start your IT career in a professional, fast-paced financial environment.
About the Role:
Join a reputable banking institution providing essential IT support across departments. This is an excellent opportunity for someone early in their IT career who’s looking to grow within a structured and regulated industry.
Key Responsibilities:
- Deliver first-line technical support via phone, chat, and in-person
- Troubleshoot hardware and software issues in a banking environment
- Maintain accurate documentation and resolve service tickets efficiently
- Support banking-specific applications and follow cybersecurity protocols
What We're Looking For:
- 1–4 years of technical support experience
- Strong communication and customer service skills
- Flexible availability (evenings/weekends may be required)
- High school diploma required; IT certifications (CompTIA, Microsoft, etc.) preferred
Why You Should Apply:
- Potential for permanent placement based on performance
- Gain hands-on experience in the financial services sector
- Stable 12-month contract with opportunity for growth
- Work in a professional and highly regulated environment
Salary : $24 - $25