Document Specialist

Job Overview:

• Processing income checks and packages for Assumptions and Subordinations.
• Mailing out packages for Assumptions and Subordinations.
• Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations.
• They will be expected to Complete checks same day, scan all packages same day and stay within SLA.
• The person will interact with Customers, internal/external clients, phone and email.
• Internal face-to-face with peers and on-site management.
• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
• Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

Required skills:

• Great customer service and communication skills, ability to work in a high-pressured. environment, ability to multi-task, great teamwork.
• MSP or DOCV/MIR would be great!

Benefits Disclosure:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.