Customer Solutions Engineer III

Customer Solutions Engineer / Technical Solutions Architect

Location: Sunnyvale, CA (Onsite)
Duration: 6-month W2 contract (with potential extension)
Pay Rate: $100–$122/hour (depending on experience)

Employer: Russell Tobin (supporting a leading global technology company)

Overview

Russell Tobin is seeking a highly experienced Customer Solutions Engineer / Technical Solutions Architect to support a leading global technology company. This role is ideal for a senior, client-facing engineer who combines deep technical expertise with strategic thinking and consultative skills.

You will act as a trusted technical advisor to strategic clients, leading complex API migrations, influencing product direction, and driving measurable business impact.

Key Responsibilities

Client Solutions & Technical Leadership

• Partner with Business Development teams to deliver high-touch technical support for strategic clients.
• Lead migrations from legacy APIs (e.g., Content API) to modern platforms (e.g., Merchant API).
• Design scalable, reusable solutions to complex customer challenges.
• Act as a trusted advisor to senior stakeholders across client and internal teams.

Execution & Delivery

• Own end-to-end solution design, implementation, and integration.
• Conduct implementation reviews and ensure adherence to engineering best practices.
• Identify risks, flag migration issues, and proactively resolve technical challenges.
• Build tools, scripts, or frameworks to improve efficiency and scalability.

Strategic Impact

• Drive large-scale migration projects with clear timelines, milestones, and outcomes.
• Translate technical challenges into actionable insights for engineering and leadership.
• Identify opportunities to improve client performance, revenue, and operational efficiency.
• Contribute to business and account planning with a strong technical perspective.

Cross-Functional Collaboration

• Work closely with Product Managers, Partner Operations, and Sales teams.
• Influence product direction by advocating for features based on client needs.
• Mentor peers and contribute to knowledge sharing and solution reuse.

Top Daily Responsibilities

• Perform implementation reviews and guide partners on best practices.
• Communicate pre-migration assessments and identify errors or risks.
• Collaborate with cross-functional teams to upgrade integrations and improve processes.

Required Qualifications

• 4–5 years of experience in a technical, client-facing or partner-facing role.
• Strong programming skills in one or more languages (Python, Java, Go, C, or C ).
• Deep expertise in RESTful APIs (integration, debugging, troubleshooting).
• Strong SQL skills, including solid understanding of joins, aggregations, and data analysis.
• Proven experience managing complex technical projects or migrations.
• Excellent communication and stakeholder management skills.
• Ability to operate autonomously and proactively in a fast-paced environment.
• Fluent in English (additional languages are a plus).

Preferred Qualifications

• Experience with large-scale API ecosystems (e.g., Shopping APIs, Ads APIs, eCommerce platforms).
• Familiarity with tools like Postman for API testing.
• Experience building internal tools, scripts, or automation (e.g., App Scripts).
• Strong understanding of system design and software development lifecycle.
• Demonstrated ability to drive business impact (e.g., revenue growth, performance improvements).

Ideal Candidate Profile

• Thinks strategically beyond day-to-day debugging and can drive large initiatives end-to-end.
• Operates like a consultant—able to define problems, design solutions, and influence outcomes.
• Comfortable working with senior stakeholders and challenging clients when needed.
• Balances technical depth with business acumen and communication skills.
• Proactive, not reactive—identifies issues before they become problems.
• Writes reliable, production-quality code and does not rely solely on AI-generated solutions.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.