Customer Service Support Specialist

Russell Tobin's client a global food and agricultural companyis hiring a Customer Service Support Specialist in Wayzata, MN.

Job Title: Customer Service Support Specialist (Order Management)

Pay Rate: $18 - 19.66/hr

Schedule: Monday–Friday, 7:45 AM–4:15 PM CST

Type: Contract (Possible Temp-to-Hire)

Location: Wayzata, MN

Interview Type: In-person

Background Check: Required

Position Overview

We are seeking a Customer Service Support Specialist to assist with routine order management and customer enabling activities. This role supports established processes related to order intake, confirmation, processing, and fulfillment. The ideal candidate will help ensure smooth internal operations and contribute to a seamless customer experience.

Key Responsibilities

• Assist in identifying obstacles in internal order management processes and coordinate corrective actions with internal teams.
• Update internal stakeholders on order status, delays, or issues.
• Generate order-related documentation following established procedures.
• Resolve basic administrative or clerical issues related to order confirmation, processing, and fulfillment.
• Review simple customer orders for credit checks, contract alignment, pricing accuracy, stock allocation, and transportation availability.
• Follow standard procedures to provide order status, invoice details, and contract balance information to customer-facing representatives.
• Handle moderately complex clerical, technical, or customer support tasks under general supervision.
• Escalate more complex issues to appropriate staff.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• 1–2 years of experience in mail or delivery services
• Basic computer skills (Microsoft Outlook, Word, Excel)
• Effective written and verbal communication skills
• Ability to lift up to 35 lbs.

Preferred Qualifications

• Entry-level customer service experience
• Technical experience with MS Office and Outlook
• 1–2 years of dock experience

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.