Customer Service Support Specialist

Russell Tobin's client a global food and agricultural company is hiring a

Customer Service Support in Wayzata, MN.

Job Title: Customer Service Support 3 – Customer Enabling

Pay Rate:$25-$27.99/hour

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (CST)

• Flexibility required to start at 7:00 AM on some days
• 40 hours/week (no overtime)

Job Type: Contract

Location: Wayzata, MN.

Work Model:

• Initial onsite training for approximately 2 weeks
• Transition to hybrid schedule (3 days in-office, flexible)

Dress Code: Business casual

Job Overview

We are seeking a detail-oriented Customer Service Support professional to assist with customer enabling activities within the order management process. This role focuses on ensuring smooth order intake, processing, and fulfillment while supporting a seamless customer experience.

Key Responsibilities

• Process customer orders and support order management activities
• Assist with order intake, confirmation, processing, and fulfillment
• Identify and help resolve potential issues in internal order processes
• Collaborate cross-functionally to confirm credit, contracts, pricing, inventory, and logistics availability
• Provide updates to internal stakeholders on order status and issues
• Generate and maintain order-related documentation
• Resolve clerical and administrative issues following established procedures
• Provide insights on order status, invoices, and contract balances
• Handle complex support issues with minimal supervision and escalate when necessary
• Perform additional duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• At least 2 years of related work experience

Preferred Qualifications

• Proficiency in Microsoft Office
• Experience working with ticketing systems

Additional Information

• Background check required
• Interviews will be conducted virtually via MS Teams

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.