Client Relations Analyst

We’re hiring a Client Relations Analyst to support a leading financial services firm. This role is ideal for someone with a finance background and strong customer service experience who enjoys problem-solving and working in a fast-paced, client-focused environment.

📍 Location: Hybrid (schedule to be confirmed)

💰 Compensation: $19/hour

📅 Duration: 12-month contract with strong temp-to-perm conversion opportunity

💼 What You’ll Do:

• Investigate, research, and resolve client complaints and inquiries in a formal written format

• Ensure compliance with regulations governing client complaint handling

• Draft clear, professional responses communicating the firm’s decisions to clients

• Manage a high volume of assigned cases with strong attention to detail and accuracy

• Support additional operational functions such as settlement processing and privacy opt-out requests

• Handle incoming client calls as needed and assist with ad hoc projects

📊 What We’re Looking For:

• Background in Finance, Business, or related field

• Strong customer service experience (client-facing roles preferred)

• Excellent written and verbal communication skills

• Strong analytical and investigative mindset

• Ability to manage multiple cases and meet deadlines in a fast-paced environment

• High attention to detail and sound judgment

💡 This is a great opportunity to gain experience in client relations, regulatory compliance, and financial operations, while working in a highly collaborative environment.

Must be authorized to work in the United States

Russell Tobin offers eligible employees comprehensive medical, dental, and vision coverage, a 401(k) retirement savings plan, life and disability insurance options, pet insurance, employee discounts, and access to an employee assistance program, identity theft protection, and legal support.