Customer Service & Inside Sales Representative - Clanton, AL

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)

Position: Inside Sales Representative

Join our expanding team as an Inside Sales Representative at Rugby. In this important role, you'll drive sales growth and uphold our commitment to delivering exceptional service to our valued customers.

What’s in it for you:

• Pay: $16-25/hr. based on experience
• Shift Times: Monday - Friday 7 a.m. to 4 p.m.
• Competitive Medical – Dental – Vision
• 401(k) Traditional & Roth with Match
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off & Paid Holidays
• Corporate Wellness Programs
• Longevity Appreciation Program
• Great TEAM environment

Your Day-to-Day: to excel in this role, you will need to...

• Serve as a customer service representative: you will build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person.
• Proactively identify and pursue sales opportunities to meet and exceed sales targets.
• Our Inside Sales Representatives develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
• Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
• Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary.
• Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
• Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
• Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.

Should You Apply? If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

• You have previous inside sales representative experience, preferably in the building materials or construction industry. Alternatively, you have served as a customer service representative in similar industries.
• You have strong communication and interpersonal skills, with the ability to build rapport with customers. Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience.
• You are reserved, yet people focused. You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems.
• Knowledge of Rugby's product offerings or a willingness to learn.
• Proficiency in using CRM software and other sales tools.
• You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.

At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.

Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative

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