What are the responsibilities and job description for the Customer Service position at RUG PAD USA LLC?
Location: Hybrid (Suffield, CT)
Job Responsibilities:
· Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner
· Provide product and service information, resolve issues, and ensure customer satisfaction
· Document customer interactions and maintain detailed records using our process
· Escalate complex or unresolved issues to senior team members or other departments as needed
· Stay informed on product updates, policies, and procedures
· Meet performance metrics including response time, resolution time, and customer satisfaction ratings
· Collaborate with team members to share insights and improve processes
Qualifications & Skills (Required):
· Excellent written and verbal communication skills
· Strong problem-solving abilities and a calm, empathetic demeanor
· Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.)
· Ability to multitask and manage time effectively in a fast-paced environment
Education and Experience Requirements:
· High school diploma or equivalent required; associate’s or bachelor’s degree a plus
· At least 1 year in a customer-facing position (i.e. sales, customer service, retail)
Salary : $19 - $22