What are the responsibilities and job description for the Service Manager position at Rueter & Zenor Co?
Description
Lead. Grow. Make an Impact with Rueter’s.
Rueter’s is growing and evolving, and we’re looking for a motivated, experienced Equipment Service Manager to lead our service department in Carroll, Iowa. If you’re a driven leader who thrives on building strong teams, delivering top-tier customer service, and driving operational success—this is your opportunity to step into a key leadership role with a respected, long-standing company.
As a certified dealer of premier agricultural and construction equipment, Rueter’s is committed to delivering exceptional support at every stage of the customer experience. With multiple locations across Iowa and Nebraska, we continue to invest in our people, our processes, and our future.
What You’ll Do
As Service Manager, you’ll take ownership of all aspects of the service department, including team leadership, operational performance, and customer satisfaction.
Key Responsibilities
- Lead, coach, and develop a high-performing team of service technicians
- Establish and improve service department processes to deliver outstanding customer experiences
- Set and manage performance goals for shop efficiency, productivity, and profitability
- Review and approve repair orders for accuracy and completeness
- Ensure timely and high-quality completion of all service work
- Build and maintain strong customer relationships while protecting the Rueter’s brand
- Partner with marketing and other departments on promotions, events, and customer outreach
- Monitor technician productivity and time reporting
- Maintain technician certifications to meet or exceed manufacturer standards
- Oversee shop tools, equipment, and annual inventory processes
- Manage consumable costs and ensure safety compliance across all operations
Leadership Responsibility
This position directly supervises all service technicians at the Carroll location, playing a critical role in shaping team culture, performance, and success.
Work Environment
This role is split between office and shop/field environments, including occasional outdoor work and exposure to weather conditions. Use of standard office and shop equipment is required.
What You Bring
- Proven leadership and team development experience
- Strong technical knowledge of agricultural and/or construction equipment
- Solid understanding of mechanical, electrical, and hydraulic systems
- Commitment to safety, quality, and customer satisfaction
- Positive, proactive, and team-oriented mindset
- Valid driver’s license
Why Rueter’s?
- Established, respected company with deep industry roots
- Opportunities for growth, leadership, and career advancement
- Supportive, team-focused culture
- Competitive compensation and benefits
Equal Opportunity Employer
Rueter’s is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of age, race, national origin, religion, sex, gender identity, sexual orientation, disability, genetic information, military status, or any other protected classification.