What are the responsibilities and job description for the Assistant General Manager position at Rudin?
Meet Budget Objectives (Maximize Revenue)
- Collection of budgeted income
- Maximize gross rent
- Minimize vacant and delinquent rent loss
- Maximize miscellaneous income items
- Support the General Manager and/or Sr. Community Manager in the execution of market and product analysis
- Suggest competitive prices based on survey information in order to meet or exceed budget objectives
- Generate traffic in the most cost-effective manner in coordination with Marketing and Leadership
- Supervise leasing of units and engage directly in leasing activities
- Conduct tours and respond to inquires
- Review market plans with Leadership on a monthly basis
- Oversee the walk and sign-off process for each turned unit before listing
- Consult on leasing staff scheduling
- Train and develop subordinates (provide on-the-job training and schedule company training)
- Motivate Community Consultants and Door staff/Concierge by giving consistent feedback
- Attend weekly staff meetings
- Comply with federal, state and company regulations (e.g. EEOC and Worker’s Compensation)
- Coordinate with Facilities Department in response to resident requests
- Respond to resident complaints
- Schedule resident engagement events
- Routinely engage in resident communications
- Maintain and routinely review all sources of Customer Feedback and respond accordingly (service recovery)
- Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff
- Ensure timely completion of forms and reports
- Walk move-outs and process damage chargebacks against tenant security deposits
- Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory
- Partner with the Facilities teams at each community to keep the assets neat, clean and working
- Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly
- Maintain company standards on landscaping and curb appeal
- Check move-outs and schedule apartments for turnkey quality control
- Understand landlord and tenant legal considerations
- Review, analyze and respond to various reports which gauge asset performance
- Associate’s or Bachelor’s degree
- Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
- Detail-oriented with excellent communication, organizational and analytical/problem solving skills
- Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines
- Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws
- Ability to travel: This position requires occasional travel between multiple buildings within the same neighborhood (approximately 25-30% of the role)
- Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies
Salary : $110,000 - $130,000