Resident Manager

Description

THE COMPANY

Founded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company—it’s a cornerstone of the city’s ever-evolving landscape. Led still by the visionary Rudin family, spanning four generations, we carry a deep connection to the character of our city and a passion for shaping its future. We don’t just develop buildings, we cultivate and enrich communities.

From iconic landmarks to cutting-edge developments, our name is synonymous with excellence and customer service, setting the standard for quality in office and residential real estate. What sets Rudin apart isn’t just what we build, but how we build it — with a persistent focus on sustainability, technology and forward-thinking design. More than creating spaces, we curate experiences that inspire, empower and endure.

Beyond the bricks and mortar, it is our people who truly define us. Our team embodies dedication to best-in-class service, inventive thinking and creative collaboration. As partners in progress, we work hand in hand with tenants, stakeholders and city leaders to create lasting value and opportunity for all. Rudin’s enduring legacy stands as a beacon of integrity and innovation, whose purpose is building a higher quality of life for all New Yorkers.

For more information on Rudin and its portfolio, visit

THE POSITION

Rudin, as agent, seeks a Resident Manager to oversee the facilities operations and personnel management for one or more assets with a combined unit count of between 50-300 units. The ideal candidate will have extensive experience managing buildings in the Manhattan submarket. This role reports to the Senior Resident Manager, or a General Facilities Manager, and will have between 5 and 15 direct reports in roles ranging from Porter to Assistant Resident Manager. This is a 32BJ union position.

Responsibilities

• Manages a team of 32BJ staff, new hires; trains and develops other team members
• Partners with the General Manager or Senior Community Manager to deliver a high level of customer service
• Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces
• Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process
• Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures
• Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces
• Builds and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices
• Maintains tools, equipment, and workspaces to ensure they are in proper working order
• Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents
• Oversees apartment turnover scheduling for move-ins, move-outs, and transfers
• Accurately manages vacant turn dates using Yardi software
• Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification
• Maintains the utmost confidentiality of all resident, client, and staff information
• Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff
• Periodically inspects vacated apartments and common areas with front of house for purposes of quality control
• Partners with Operations team on safety and training initiatives
• Is available to respond to escalated maintenance emergencies at any time needed
• May be required to live onsite
  
  

Total Compensation

• Compensation for this role is subject to the terms of the 2022 Apartment Building Agreement between the Realty Advisory Board on Labor Relations Inc. and SEIU Local 32BJ (“Contract”), or collective bargaining agreement in effect
• The annual salary for this position ranges from $95,000 - $115,000*
• Salary may vary based on work experience, market conditions, and qualifications/training.
  
  

Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Qualifications

Requirements

• 5 years of experience in an apartment maintenance leadership role managing union employees
• High school diploma; Bachelor’s degree preferred
• Knowledge of NYC building codes, regulations, and violations
• Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational, time-management, and supervisory skills with attention to detail
• Ability to manage multiple projects, exercise independent judgment and work independently
• Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software
• Ability to navigate both Microsoft Teams and Zoom apps
• Budget experience, i.e. PO’s, GL codes, variance explanations