What are the responsibilities and job description for the Leasing Consultant position at Rudin?
The Community Consultant is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospective and current residents, clients, and vendors. The Community Consultant is also directly responsible for all sales related functions, which include but are not limited to, the marketing, leasing, content creation, and listing of apartment homes.
Marketing
Required
Marketing
- Maintain a detailed understanding of market trends, competitor rents, and product positioning
- Use Yardi CRM, Rent Café, and Yardi Voyager property software to track apartment availability and create and review website content ensuring that accurate photos, descriptions and amenities are reflected
- Monitor and maintain listings on external marketing sources
- Partner and engage with internal showing agent and external brokers to showcase available apartments
- Walk vacant apartment and show units to ensure they meet the Company’s standards for prospect touring
- Respond to prospect inquires timely via the CRM platform to incentivize prospects to tour the property
- Warmly greet visitors, prospective renters, and current residents
- Provide potential renters with information about the community, available units and amenities
- Conduct apartment tours and complete ongoing follow up until a prospect leases or ends their search.
- Assist current residents with transfers on site as needed
- Record all telephone, tour and prospect traffic in CRM according to company policy
- Complete competitive market surveys biweekly
- Compile and complete sales report weekly for review by Revenue Manager and Head of Leasing
- Process and complete rental applications inclusive of screening and employment/rental verifications
- Prepare and complete an apartment lease agreement ensuring all pertinent documents are signed and completed prior to move in.
- Assist with lease renewal pre calls and renewal conversations
- Build rapport with current residents and provide a high level of customer service
- Ensure property curb appeal is maintained at a high standard at all times
- Assist with the planning and execution of resident events quarterly
- Ensure resident concerns are addressed timely and follow-up is documented
Required
- Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
- Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
- Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
- Work Schedule: This position entails a regular work schedule from 9am-6pm, Tuesday through Saturday
- Mathematical skills to calculate prorated rents, deposits, etc.
- Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
- Basic knowledge of Fair Housing Laws
- Associates or Bachelor’s Degree
- 1 year experience in a property management or sales role.
- Fair Housing training.