What are the responsibilities and job description for the Administrative Coordinator position at Ruan Transportation Management Systems?
Perform a variety of routine to moderately difficult administrative, office support and customer service duties to ensure the workflow within an operations center which may include management, driver support staff, drivers, maintenance staff and associated customer(s).
Responsibilities:
Responsibilities:
- Provide administrative support to an operation, including but not limited to answering phones, sorting mail, ordering and maintaining supply inventories and maintaining dispatch, payroll and billing information.
- Monitor and provide timely and accurate updates to various software programs for driver dispatch, maintenance and driver payroll and billing in a timely and accurate manner assuring deadlines are met.
- Provide customer service support for drivers, maintenance staff, customers, vendors and operations support staff.
- Provide assistance and support in basic dispatch responsibilities including dispatch set-up, preparing pre-trip load and driver documents, driver and customer communication, updating dispatch records, processing and maintaining post-trip documents. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
- Process and audit safety related items such as driver logs and driver vehicle inspection reports to assure compliance with company and DOT regulations.
- Record and maintain data related to operational performance such as trips, driver pay, miles, stops, fuel, and loads.
- Perform other job-related duties and special projects as requested.