What are the responsibilities and job description for the Customer Service Agent position at RSTR Company?
About Us
Founded in 2025, RSTR Company is your trusted partner in marketing and communication solutions. We help brands communicate their vision, connect with their audience, and convert attention into results. Whether you're launching a new product, rebranding, or amplifying your digital presence, we deliver strategies that work.
Job Summary
We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication and relationship-building skills.
Responsibilities
- Welcome customers and provide friendly, professional assistance.
- Answer questions regarding products and services.
- Identify customer needs and recommend appropriate solutions.
- Address routine customer concerns and help resolve issues professionally.
- Build and maintain positive customer relationships.
- Follow up with customers when appropriate to support satisfaction and retention.
- Assist with customer engagement and promotional activities.
- Maintain organized records of customer interactions and follow-ups.
- Communicate customer feedback to appropriate team members.
- Support individual and team customer service goals.
- Collaborate with team members to provide a positive customer experience.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Friendly, positive, and customer-focused attitude.
- Comfortable interacting with customers in person.
- Strong listening and problem-solving abilities.
- Excellent organizational and multitasking skills.
- Reliable, adaptable, and professional.
- Ability to work independently and as part of a team.
- Previous customer service, sales, retail, or hospitality experience is a plus but not required.
Embark on a rewarding career where your dedication makes a difference! We value energetic professionals eager to grow their skills while delivering outstanding customer service in a vibrant work environment.
Pay: $4,307.72 - $5,187.79 per month
Work Location: In person
Salary : $4,308 - $5,188